# Google Cloud Contact Center AI: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 12 models. Page: https://gtm-ai-index.com/vendors/google-cloud-contact-center-ai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Conversational intelligence and call recording | 0% | 78 | 50% | 2 |
| Chatbots and conversational AI for support | 0% | 100 | 100% | 1 |

## And against it

- "High-Risk Platforms to Avoid ... Examples: Google Cloud Contact Center AI, similar "conversation intelligence" tools" (Mistral Small, Support chatbots)
- "Subject to a class action claiming violations of CIPA for transcribing phone calls of users" (GLM 4.7 FlashX, Conversation intel)

## The company

Google Search; https://google.com; United States; founded 1997. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.