# Genesys Cloud CX: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 12 models. Page: https://gtm-ai-index.com/vendors/genesys-cloud-cx/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Conversational intelligence and call recording | 0% | 38 | 0% | 1 |

## What the models said for it

- "Strong for enterprises needing interaction recording + quality management" (DeepSeek V4 Flash, Conversation intel)

## The company

Genesys; http://www.genesys.com; Daly City, United States; founded 1990; about 3,218 employees. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.