# Genesys Cloud CX alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 171 of the 252 answers in the 1 category where Genesys Cloud CX holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/genesys-cloud-cx/alternatives/

## Named instead, most often (every category and segment added)

- Aircall: 23
- CloudTalk: 20
- LiveAgent: 17
- Dialpad Ai Contact Center: 15
- Nextiva: 8
- Freshcaller: 6

## Contact center platforms

**Small business**: 83 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #14 of 15 at 0%).

- Aircall: first choice in 23 of those 83
- CloudTalk: first choice in 15 of those 83
- Dialpad Ai Contact Center: first choice in 12 of those 83
- LiveAgent: first choice in 12 of those 83
- Nextiva: first choice in 8 of those 83
- JustCall: first choice in 4 of those 83
- Freshcaller: first choice in 3 of those 83
- RingCX: first choice in 3 of those 83

**Mid-market**: 61 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #6 of 13 at 7%).

- CloudTalk: first choice in 5 of those 61
- LiveAgent: first choice in 5 of those 61
- Talkdesk: first choice in 4 of those 61
- Dialpad Ai Contact Center: first choice in 3 of those 61
- Five9: first choice in 3 of those 61
- Freshcaller: first choice in 3 of those 61
- Freshdesk Contact Center: first choice in 3 of those 61
- Amazon Connect: first choice in 2 of those 61

**Enterprise**: 27 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #1 of 9 at 55%).

- RingCentral Events: first choice in 1 of those 27
- Zoom Contact Center: first choice in 1 of those 27

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.