# Gainsight alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 151 of the 216 answers in the 1 category where Gainsight holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/gainsight/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 53
- ChurnZero: 21
- Vitally: 20
- HubSpot Service Hub: 12
- ClientSuccess: 7
- Akita: 5

## Customer success platforms

**Small business**: 72 of 72 answers did not name Gainsight (Gainsight is #9 of 9 at 0%).

- Custify: first choice in 44 of those 72
- HubSpot Service Hub: first choice in 8 of those 72
- Vitally: first choice in 8 of those 72
- ClientSuccess: first choice in 6 of those 72
- Akita: first choice in 4 of those 72
- ChurnZero: first choice in 3 of those 72
- Totango: first choice in 3 of those 72
- HubSpot CRM: first choice in 1 of those 72

**Mid-market**: 57 of 72 answers did not name Gainsight (Gainsight is #10 of 10 at 0%).

- ChurnZero: first choice in 18 of those 57
- Vitally: first choice in 12 of those 57
- Custify: first choice in 9 of those 57
- Skalin: first choice in 4 of those 57
- HubSpot Service Hub: first choice in 3 of those 57
- Akita: first choice in 1 of those 57
- Catalyst: first choice in 1 of those 57
- ClientSuccess: first choice in 1 of those 57

**Enterprise**: 22 of 72 answers did not name Gainsight (Gainsight is #1 of 7 at 81%).

- Planhat: first choice in 2 of those 22
- Gainsight CS: first choice in 1 of those 22
- Gainsight Customer Success: first choice in 1 of those 22
- HubSpot Service Hub: first choice in 1 of those 22
- Salesforce Service Cloud: first choice in 1 of those 22
- Skalin: first choice in 1 of those 22

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.