# Gainsight PX: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 14 judge labels across 5 categories by 9 of 14 models. Page: https://gtm-ai-index.com/vendors/gainsight-px/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Digital adoption and onboarding | 0% | 18 | 17% | 6 |
| Product analytics | 0% | 17 | 25% | 4 |
| Community platforms | 0% | 28 | 0% | 2 |
| Client onboarding platforms | 0% | 41 | 0% | 1 |
| Customer feedback and surveys | 0% | 39 | 0% | 1 |

## What the models said for it

- "Also listed among the top mid-market options, Gainsight PX is designed for customer success and product experience" (Mistral Small, Digital adoption)
- "Pendo or Gainsight PX: If your primary focus is gathering feedback *inside* a SaaS software application" (Gemini 3.5 Flash, Feedback)
- "If your product is SaaS and you want in-app guidance alongside project management." (Qwen 3.7 Flash, Client onboarding)
- "listed as mid-market options in a 2025 feature/pros/cons comparison" (Muse Glimmer 30B, Digital adoption)

## And against it

- "Be Cautious of "Analytics-First" Platforms (e.g., Pendo, Gainsight PX)" (Gemini 3.5 Flash, Digital adoption)
- "Heavier focus on CS workflows than deep analytics" (DeepSeek V4 Flash, Product analytics)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Digital adoption and onboarding: 0% to 0%, ±0. Inside the floor by 11 points · rank 33 → 18 of 45.
- Product analytics: 0% to 0%, ±0. Inside the floor by 11 points · rank 14 → 17 of 40.
- Community platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 28 of 75.
- Client onboarding platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 41 of 104.
- Customer feedback and surveys: 0% to 0%, ±0. New · not ranked in September 2026 · rank 39 of 84.

## In its own words

What Gainsight PX's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Drive adoption with in-app guidance that meets users where they get stuck. (https://gainsight.com/)
- For: Product (https://gainsight.com/)
- Price stated: Request Pricing (https://www.gainsight.com/pricing)
- Free plan or trial: Free Trial (https://www.gainsight.com/pricing)
- Certifications: CCPA, GDPR, HIPAA, ISO/IEC 27001:2022, SOC 2 Type 2

## What it publishes

Every page gainsight.com exposes, read 2026-09-29: 9988 addresses. By kind, pages and the last 90 days:

- blog: 1394 pages, 5 in the last 90 days, latest 2026-09-17
- case study: 92 pages, 8 in the last 90 days, latest 2026-09-08
- webinar or virtual event: 49 pages, 0 in the last 90 days, latest 2026-06-02
- conference or event: 343 pages, 12 in the last 90 days, latest 2026-09-17
- report or ebook: 16 pages, 1 in the last 90 days, latest 2026-09-23
- comparison: 42 pages, 4 in the last 90 days, latest 2026-08-12
- template or tool: 17 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 266 pages, 0 in the last 90 days, latest 2026-04-13
- podcast or video: 1146 pages, 16 in the last 90 days, latest 2026-09-23
- news or press: 377 pages, 2 in the last 90 days, latest 2026-09-15
- Recent: 2026-09-23 podcast or video: 211 notions outcomes architects on why csms dont need experience anymore https://www.gainsight.com/episode/211-notions-outcomes-architects-on-why-csms-dont-need-experience-anymore
- Recent: 2026-09-23 report or ebook: Expansion Opportunities https://support.gainsight.com/Staircase_AI/Reports/Expansion_Opportunities
- Recent: 2026-09-17 blog: Blog saas strategies for improving customer experience https://www.gainsight.com/blog/blog-saas-strategies-for-improving-customer-experience
- Recent: 2026-09-17 conference or event: 11 capabilities to evaluate when choosing a community platform https://www.gainsight.com/event/11-capabilities-to-evaluate-when-choosing-a-community-platform
- Recent: 2026-09-16 conference or event: The pace race how ce teams keep up when products never stop shipping https://www.gainsight.com/event/the-pace-race-how-ce-teams-keep-up-when-products-never-stop-shipping
- Recent: 2026-09-16 podcast or video: 210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive https://www.gainsight.com/episode/210-owning-retention-standardizing-cs-across-17-acquisitions-ft-rebecca-nerad-advantive

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.