# Gainsight Customer Success alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 175 of the 252 answers in the 1 category where Gainsight Customer Success holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/gainsight-customer-success/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 44
- Vitally: 22
- ChurnZero: 21
- HubSpot Service Hub: 21
- ClientSuccess: 7
- Akita: 6

## Customer success platforms

**Small business**: 83 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #9 of 9 at 0%).

- Custify: first choice in 38 of those 83
- HubSpot Service Hub: first choice in 15 of those 83
- Vitally: first choice in 11 of those 83
- ClientSuccess: first choice in 7 of those 83
- Akita: first choice in 6 of those 83
- HubSpot Customer Success Workspace: first choice in 2 of those 83
- Totango: first choice in 2 of those 83
- ChurnZero: first choice in 1 of those 83

**Mid-market**: 63 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #8 of 10 at 2%).

- ChurnZero: first choice in 20 of those 63
- Vitally: first choice in 11 of those 63
- Custify: first choice in 6 of those 63
- HubSpot Service Hub: first choice in 6 of those 63
- Skalin: first choice in 4 of those 63
- Totango: first choice in 3 of those 63
- Customerscore.io: first choice in 1 of those 63
- HubSpot Free or Starter: first choice in 1 of those 63

**Enterprise**: 29 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #1 of 9 at 69%).

- Planhat: first choice in 5 of those 29
- Customerscore.io: first choice in 2 of those 29
- ClientSuccess Enterprise Package: first choice in 1 of those 29
- Gainsight CS: first choice in 1 of those 29
- Salesforce Service Cloud: first choice in 1 of those 29

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.