# Gainsight Customer Education: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 14 judge labels across 1 categories by 7 of 12 models. Page: https://gtm-ai-index.com/vendors/gainsight-customer-education/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer education and LMS | 5% | 5 | 14% | 14 |

## What the models said for it

- "If I had to pick a default for a mid-market B2B company: Northpass (Gainsight Customer Education)" (DeepSeek V4 Flash, Customer education)
- "Northpass (Gainsight Customer Education) — *Best Overall for Mid-Market*" (Kimi K2, Customer education)
- "Northpass (now part of Gainsight) differentiates itself by living inside the Gainsight customer success ecosystem" (Claude Haiku 4.5, Customer education)
- "Northpass remains a favorite for mid-market SaaS companies looking for a highly customizable, embeddable academy." (Gemini 3.5 Flash, Customer education)

## And against it

- "Northpass no longer exists as a standalone product (it became Gainsight Customer Education, and Gainsight has since acquired Skilljar too)." (Claude Haiku 4.5, Customer education)
- "Weak analytics - "Analytics are simply awful," "no consistency between reports"" (Kimi K2, Customer education)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.