# Front alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 192 of the 216 answers in the 1 category where Front holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/front/alternatives/

## Named instead, most often (every category and segment added)

- Freshdesk: 44
- Zendesk: 43
- Zoho Desk: 29
- Help Scout: 17
- Salesforce Service Cloud: 7
- TeamSupport: 5

## Customer support and helpdesk

**Small business**: 63 of 72 answers did not name Front (Front is #7 of 10 at 0%).

- Freshdesk: first choice in 21 of those 63
- Zoho Desk: first choice in 19 of those 63
- Help Scout: first choice in 17 of those 63
- HubSpot Service Hub: first choice in 2 of those 63
- TeamSupport: first choice in 2 of those 63
- Hiver: first choice in 1 of those 63
- Pylon: first choice in 1 of those 63
- Tidio: first choice in 1 of those 63

**Mid-market**: 60 of 72 answers did not name Front (Front is #8 of 14 at 0%).

- Freshdesk: first choice in 18 of those 60
- Zendesk: first choice in 10 of those 60
- Zoho Desk: first choice in 10 of those 60
- Intercom: first choice in 1 of those 60
- Pylon: first choice in 1 of those 60
- TeamSupport: first choice in 1 of those 60

**Enterprise**: 69 of 72 answers did not name Front.

- Zendesk: first choice in 33 of those 69
- Salesforce Service Cloud: first choice in 7 of those 69
- Freshdesk: first choice in 5 of those 69
- ServiceNow: first choice in 2 of those 69
- TeamSupport: first choice in 2 of those 69
- HaloITSM: first choice in 1 of those 69
- HappyFox: first choice in 1 of those 69
- HelpDesk by LiveChat: first choice in 1 of those 69

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.