# Freshworks Freddy AI Agent: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 7 judge labels across 1 categories by 4 of 12 models. Page: https://gtm-ai-index.com/vendors/freshworks-freddy-ai-agent/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Chatbots and conversational AI for support | 0% | 26 | 14% | 7 |

## What the models said for it

- "Strong omnichannel support and help desk workflow integration; tends to fit teams already in the Freshworks ecosystem." (Perplexity Sonar, Support chatbots)
- "Zendesk AI, Freshworks Freddy, HubSpot Breeze | Already using their helpdesk; simplest integration" (Kimi K2, Support chatbots)
- "Freshworks/Freshdesk ($18/agent) — no-code flows, knowledge grounding, agent assist" (DeepSeek V4 Flash, Support chatbots)
- "If budget and simplicity matter most, Freshworks/Freshdesk is worth considering." (GPT-5.4 mini, Support chatbots)

## And against it

- "Good no-code flows and knowledge grounding, but less consistently cited as the top B2B mid-market pick." (Perplexity Sonar, Support chatbots)

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.