# Freshworks CRM: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://gtm-ai-index.com/vendors/freshworks-crm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| CRM | 0% | 22 | 0% | 2 |
| Value selling tools | 0% | 53 | 0% | 1 |

## What the models said for it

- "For affordability + features: Freshworks CRM or Salesmate" (Kimi K2, CRM)
- "Clean, affordable CRM with sales features built in" (DeepSeek V4 Flash, Value selling)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- CRM: 0% to 0%, ±0. New · not ranked in September 2026 · rank 22 of 64.
- Value selling tools: 0% to 0%, ±0. New · not ranked in September 2026 · rank 53 of 116.

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## In its own words

What Freshworks CRM's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.


## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.