# Freshservice: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 5 judge labels across 3 categories by 4 of 14 models. Page: https://gtm-ai-index.com/vendors/freshservice/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer support and helpdesk | 0% | 40 | 50% | 2 |
| Knowledge base and self-service | 0% | 41 | 0% | 2 |
| Chatbots and conversational AI for support | 0% | 81 | 0% | 1 |

## What the models said for it

- "Best cloud-first ITSM. A cleaner, faster-to-deploy, and more modern alternative to ServiceNow" (Gemini 3.5 Flash, Helpdesk)

## And against it

- "If you're considering any Freshworks products (Freshservice, Freshchat, etc.), similar concerns apply" (DeepSeek V4 Flash, Helpdesk)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Customer support and helpdesk: 0% to 0%, ±0. Inside the floor by 11 points · rank 16 → 40 of 55.
- Knowledge base and self-service: 0% to 0%, ±0. New · not ranked in September 2026 · rank 41 of 88.
- Chatbots and conversational AI for support: 0% to 0%, ±0. New · not ranked in September 2026 · rank 81 of 114.

## The company

Freshworks; https://www.freshworks.com/; San Mateo. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.