# Freshsales: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 50 judge labels across 6 categories by 12 of 12 models. Page: https://gtm-ai-index.com/vendors/freshsales/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| CRM | 2% | 8 | 10% | 30 |
| Sales enablement and content | 2% | 13 | 0% | 5 |
| Lead routing and management | 0% | 18 | 10% | 10 |
| Territory and quota planning | 0% | 31 | 0% | 3 |
| Customer intelligence and data science | 0% | 101 | 0% | 1 |
| Partner relationship management | 0% | 28 | 0% | 1 |

## What the models said for it

- "Start with Freshsales if you want the cheapest credible upgrade path with AI and calling built-in." (Kimi K2, CRM)
- "Start with Pipedrive ($14/seat/month) or Freshsales ($15/seat/month)" (GLM 4.7 FlashX, Sales enablement)
- "Freshsales is best for mid-market companies seeking simple lead assignment without complex technical overhead." (Claude Haiku 4.5, Lead routing)
- "Freshsales is another option for mid-market B2B companies wanting industry-specific lead segmentation" (Llama 4 Maverick, CRM)

## And against it

- "14+ Reddit threads about poor support - Tickets going unanswered for weeks" (MiniMax M2.5, CRM)
- "Be careful with Freshsales/Freshworks if you need reliable support." (DeepSeek V4 Flash, CRM)
- "Others like Insightly, Freshsales: 100+ negatives on workflow/UI" (Grok 4.1 Fast, CRM)
- "Trustpilot: 1.7/5 — reviews describe it as "garbage software"" (DeepSeek V4 Flash, Lead routing)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.