# Freshdesk alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 436 of the 648 answers in the 3 categories where Freshdesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/freshdesk/alternatives/

## Named instead, most often (every category and segment added)

- Tidio: 40
- Notion: 35
- Intercom: 30
- Zendesk: 24
- Confluence: 13
- Document360: 12

## Customer support and helpdesk

**Small business**: 11 of 72 answers did not name Freshdesk (Freshdesk is #1 of 10 at 36%).

- Help Scout: first choice in 2 of those 11
- Pylon: first choice in 1 of those 11
- Tidio: first choice in 1 of those 11
- Zoho Desk: first choice in 1 of those 11

**Mid-market**: 27 of 72 answers did not name Freshdesk (Freshdesk is #1 of 14 at 44%).

- Zoho Desk: first choice in 4 of those 27
- HappyFox: first choice in 1 of those 27
- Help Scout: first choice in 1 of those 27
- HubSpot Service Hub: first choice in 1 of those 27

**Enterprise**: 38 of 72 answers did not name Freshdesk (Freshdesk is #3 of 10 at 10%).

- Zendesk: first choice in 12 of those 38
- Salesforce Service Cloud: first choice in 2 of those 38
- HappyFox: first choice in 1 of those 38
- HelpDesk by LiveChat: first choice in 1 of those 38
- Helply: first choice in 1 of those 38
- TeamSupport: first choice in 1 of those 38
- Zammad: first choice in 1 of those 38

## Knowledge base and self-service

**Small business**: 61 of 72 answers did not name Freshdesk (Freshdesk is #2 of 16 at 12%).

- Notion: first choice in 24 of those 61
- Slite: first choice in 11 of those 61
- Plain: first choice in 3 of those 61
- Slab: first choice in 3 of those 61
- Confluence: first choice in 2 of those 61
- Help Scout: first choice in 2 of those 61
- Helpable: first choice in 2 of those 61
- Nuclino: first choice in 2 of those 61

**Mid-market**: 57 of 72 answers did not name Freshdesk (Freshdesk is #3 of 16 at 12%).

- Notion: first choice in 11 of those 57
- Document360: first choice in 8 of those 57
- Confluence: first choice in 4 of those 57
- BookStack: first choice in 3 of those 57
- Guru: first choice in 2 of those 57
- Slab: first choice in 2 of those 57
- Zendesk: first choice in 2 of those 57
- ClickUp: first choice in 1 of those 57

**Enterprise**: 66 of 72 answers did not name Freshdesk (Freshdesk is #8 of 11 at 0%).

- Helpjuice: first choice in 8 of those 66
- Confluence: first choice in 7 of those 66
- Zendesk: first choice in 7 of those 66
- Document360: first choice in 4 of those 66
- Pylon: first choice in 2 of those 66
- Zendesk Guide: first choice in 2 of those 66
- Atlassian Confluence: first choice in 1 of those 66
- Bloomfire: first choice in 1 of those 66

## Chatbots and conversational AI for support

**Small business**: 53 of 72 answers did not name Freshdesk (Freshdesk is #3 of 11 at 8%).

- Tidio: first choice in 29 of those 53
- Intercom: first choice in 6 of those 53
- Crisp: first choice in 4 of those 53
- Chatbase: first choice in 3 of those 53
- Freshchat: first choice in 2 of those 53
- Helply: first choice in 2 of those 53
- Drift: first choice in 1 of those 53
- Freshdesk Freddy: first choice in 1 of those 53

**Mid-market**: 55 of 72 answers did not name Freshdesk (Freshdesk is #3 of 10 at 2%).

- Intercom: first choice in 12 of those 55
- Tidio: first choice in 10 of those 55
- Pylon: first choice in 2 of those 55
- TeamSupport: first choice in 2 of those 55
- Ada: first choice in 1 of those 55
- Chatsy: first choice in 1 of those 55
- Decagon: first choice in 1 of those 55
- Freshdesk (Freshworks) — Freddy AI: first choice in 1 of those 55

**Enterprise**: 68 of 72 answers did not name Freshdesk.

- Intercom: first choice in 12 of those 68
- Kore.ai: first choice in 6 of those 68
- Ada: first choice in 5 of those 68
- Zendesk AI: first choice in 4 of those 68
- TeamSupport: first choice in 3 of those 68
- Zendesk: first choice in 3 of those 68
- Cognigy: first choice in 2 of those 68
- Fini: first choice in 2 of those 68

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.