# Freshchat: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 14 judge labels across 2 categories by 9 of 12 models. Page: https://gtm-ai-index.com/vendors/freshchat/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Chatbots and conversational AI for support | 0% | 23 | 10% | 10 |
| Customer success platforms | 0% | 16 | 0% | 4 |

## What the models said for it

- "Strong omnichannel support and help desk workflow integration; tends to fit teams already in the Freshworks ecosystem." (Perplexity Sonar, Support chatbots)
- "Best for structured ticket automation on a smaller budget: Freshworks/Freshdesk" (GPT-5.4 mini, Support chatbots)
- "More affordable option with solid AI capabilities and good customization." (Claude Haiku 4.5, Support chatbots)
- "*Best for Growing Teams* - Paid plans from $17.50/agent/month" (Mistral Small, Support chatbots)

## And against it

- "Freddy AI described as "just a liar and a waste of time"" (Kimi K2, Support chatbots)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.