# Freshchat alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 193 of the 216 answers in the 1 category where Freshchat holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/freshchat/alternatives/

## Named instead, most often (every category and segment added)

- Intercom: 44
- Tidio: 35
- Ada: 6
- Kore.ai: 6
- Freshdesk: 5
- TeamSupport: 5

## Chatbots and conversational AI for support

**Small business**: 56 of 72 answers did not name Freshchat (Freshchat is #7 of 11 at 0%).

- Tidio: first choice in 25 of those 56
- Intercom: first choice in 10 of those 56
- Freshdesk: first choice in 4 of those 56
- Crisp: first choice in 3 of those 56
- Helply: first choice in 2 of those 56
- HubSpot Chatbot Builder: first choice in 2 of those 56
- Chatbase: first choice in 1 of those 56
- Drift: first choice in 1 of those 56

**Mid-market**: 67 of 72 answers did not name Freshchat (Freshchat is #10 of 10 at 0%).

- Intercom: first choice in 21 of those 67
- Tidio: first choice in 10 of those 67
- Zoho Desk: first choice in 3 of those 67
- Pylon: first choice in 2 of those 67
- TeamSupport: first choice in 2 of those 67
- Ada: first choice in 1 of those 67
- Decagon: first choice in 1 of those 67
- Freshdesk: first choice in 1 of those 67

**Enterprise**: 70 of 72 answers did not name Freshchat.

- Intercom: first choice in 13 of those 70
- Kore.ai: first choice in 6 of those 70
- Ada: first choice in 5 of those 70
- Zendesk AI: first choice in 4 of those 70
- TeamSupport: first choice in 3 of those 70
- Cognigy: first choice in 2 of those 70
- Fini: first choice in 2 of those 70
- Rasa: first choice in 2 of those 70

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.