# EvaluAgent alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 160 of the 252 answers in the 1 category where EvaluAgent holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/evaluagent/alternatives/

## Named instead, most often (every category and segment added)

- NICE CXone Quality Management: 15
- MaestroQA: 9
- Genesys Cloud CX: 7
- Voxjar: 5
- Balto: 4
- Observe.AI: 4

## Contact center quality assurance

**Small business**: 39 of 84 answers did not name EvaluAgent (EvaluAgent is #1 of 12 at 19%).

- Voxjar: first choice in 5 of those 39
- Balto: first choice in 2 of those 39
- CloudTalk: first choice in 2 of those 39
- ScorebuddyCX: first choice in 2 of those 39
- Coldread: first choice in 1 of those 39
- Dialpad: first choice in 1 of those 39
- Enthu.AI: first choice in 1 of those 39
- Front: first choice in 1 of those 39

**Mid-market**: 48 of 84 answers did not name EvaluAgent (EvaluAgent is #1 of 13 at 28%).

- Zendesk QA: first choice in 4 of those 48
- MaestroQA: first choice in 3 of those 48
- NICE CXone Quality Management: first choice in 3 of those 48
- CYF Quality: first choice in 1 of those 48
- CallMiner Eureka: first choice in 1 of those 48
- Dialpad: first choice in 1 of those 48
- IrisAgent: first choice in 1 of those 48
- Level AI: first choice in 1 of those 48

**Enterprise**: 73 of 84 answers did not name EvaluAgent (EvaluAgent is #5 of 14 at 9%).

- NICE CXone Quality Management: first choice in 12 of those 73
- Genesys Cloud CX: first choice in 7 of those 73
- MaestroQA: first choice in 6 of those 73
- Observe.AI: first choice in 4 of those 73
- Salesforce Service Cloud: first choice in 3 of those 73
- Verint Quality Management: first choice in 3 of those 73
- Balto: first choice in 2 of those 73
- Level AI: first choice in 2 of those 73

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.