# Document360 alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 161 of the 216 answers in the 1 category where Document360 holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/document360/alternatives/

## Named instead, most often (every category and segment added)

- Notion: 29
- Zendesk: 12
- Freshdesk: 11
- Confluence: 7
- Helpjuice: 7
- Slite: 7

## Knowledge base and self-service

**Small business**: 58 of 72 answers did not name Document360 (Document360 is #8 of 16 at 2%).

- Notion: first choice in 20 of those 58
- Slite: first choice in 7 of those 58
- Freshdesk: first choice in 5 of those 58
- Slab: first choice in 3 of those 58
- Zoho Desk: first choice in 3 of those 58
- Confluence: first choice in 2 of those 58
- Help Scout: first choice in 2 of those 58
- Helpable: first choice in 2 of those 58

**Mid-market**: 51 of 72 answers did not name Document360 (Document360 is #2 of 16 at 14%).

- Notion: first choice in 9 of those 51
- Freshdesk: first choice in 6 of those 51
- BookStack: first choice in 3 of those 51
- Confluence: first choice in 2 of those 51
- ProProfs Knowledge Base: first choice in 2 of those 51
- Pylon: first choice in 2 of those 51
- Slab: first choice in 2 of those 51
- Zendesk: first choice in 2 of those 51

**Enterprise**: 52 of 72 answers did not name Document360 (Document360 is #4 of 11 at 9%).

- Zendesk: first choice in 10 of those 52
- Helpjuice: first choice in 7 of those 52
- Confluence: first choice in 3 of those 52
- Atlassian Confluence: first choice in 1 of those 52
- Bloomfire: first choice in 1 of those 52
- Glean: first choice in 1 of those 52
- Helply: first choice in 1 of those 52
- Microsoft Copilot: first choice in 1 of those 52

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.