# Dialpad: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 43 judge labels across 7 categories by 13 of 14 models. Page: https://gtm-ai-index.com/vendors/dialpad/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center quality assurance | 4% | 7 | 0% | 7 |
| Sales dialers and calling | 2% | 11 | 5% | 21 |
| Conversational intelligence and call recording | 0% | 17 | 0% | 8 |
| AI voice agents | 0% | 77 | 50% | 2 |
| Call tracking platforms | 0% | 21 | 0% | 2 |
| Sales coaching and training | 0% | 39 | 0% | 2 |
| Customer intelligence and data science | 0% | 133 | 100% | 1 |

## What the models said for it

- "Dialpad from $15/user/mo and CloudTalk from $25/user/mo are the most commonly recommended budget picks" (Muse Glimmer 30B, Contact center QA)
- "Enterprises often prefer NICE CXone or Dialpad for suite integration" (Mistral Small, Contact center QA)
- "Dialpad - Best Value Entry Point" (Kimi K2, Dialers)
- "Dialpad (Best Overall Value)" (MiniMax M2.5, Contact center QA)

## And against it

- "Highest concern: Amplitude and Dialpad due to active, substantiated privacy litigation." (Kimi K2, Customer intel)
- "While users praise clear call quality and reliable transcription, frequent issues include dropped calls, connection delays" (Claude Haiku 4.5, Dialers)
- "Dialpad's AI agents are available but criticized primarily for customer support" (Qwen 3.7 Flash, AI voice agents)

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## In its own words

What Dialpad's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI-powered Contact Center & Communications (https://dialpad.com/)
- For: support, sales, and internal teams (https://dialpad.com/)
- Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans (https://www.dialpad.com/pricing)
- Free plan or trial: Try free (https://dialpad.com/)
- Certifications: HIPAA compliant, SOC 2 certified, SOC 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, PCI DSS, HIPAA
- Hosting: US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.