# Dialpad alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 375 of the 432 answers in the 2 categories where Dialpad holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/dialpad/alternatives/

## Named instead, most often (every category and segment added)

- Gong: 53
- Avoma: 36
- Fathom: 34
- Aloware: 21
- CloudTalk: 21
- Allo: 18

## Sales dialers and calling

**Small business**: 62 of 72 answers did not name Dialpad (Dialpad is #7 of 9 at 2%).

- Allo: first choice in 14 of those 62
- CloudTalk: first choice in 13 of those 62
- JustCall: first choice in 9 of those 62
- Kixie: first choice in 5 of those 62
- Aloware: first choice in 3 of those 62
- Aircall: first choice in 2 of those 62
- Close: first choice in 2 of those 62
- PhoneBurner: first choice in 2 of those 62

**Mid-market**: 57 of 72 answers did not name Dialpad (Dialpad is #9 of 12 at 2%).

- Aloware: first choice in 10 of those 57
- CloudTalk: first choice in 5 of those 57
- Allo: first choice in 4 of those 57
- JustCall: first choice in 4 of those 57
- Orum: first choice in 4 of those 57
- Aircall: first choice in 3 of those 57
- Nooks: first choice in 3 of those 57
- Kixie: first choice in 2 of those 57

**Enterprise**: 63 of 72 answers did not name Dialpad (Dialpad is #10 of 17 at 2%).

- Five9: first choice in 10 of those 63
- Outreach: first choice in 10 of those 63
- Aloware: first choice in 8 of those 63
- Salesloft: first choice in 6 of those 63
- NICE CXone: first choice in 5 of those 63
- Orum: first choice in 5 of those 63
- Genesys Cloud CX: first choice in 3 of those 63
- Nooks: first choice in 3 of those 63

## Conversational intelligence and call recording

**Small business**: 58 of 72 answers did not name Dialpad (Dialpad is #6 of 11 at 2%).

- Fathom: first choice in 27 of those 58
- Fireflies.ai: first choice in 14 of those 58
- Avoma: first choice in 12 of those 58
- Otter.ai: first choice in 3 of those 58
- CloudTalk: first choice in 2 of those 58
- Convo: first choice in 1 of those 58
- Grain: first choice in 1 of those 58

**Mid-market**: 66 of 72 answers did not name Dialpad (Dialpad is #9 of 12 at 0%).

- Avoma: first choice in 23 of those 66
- Gong: first choice in 14 of those 66
- Fathom: first choice in 7 of those 66
- Fireflies.ai: first choice in 3 of those 66
- Jiminny: first choice in 3 of those 66
- Chorus by ZoomInfo: first choice in 1 of those 66
- Clari Copilot: first choice in 1 of those 66
- Coldread: first choice in 1 of those 66

**Enterprise**: 69 of 72 answers did not name Dialpad (Dialpad is #9 of 13 at 0%).

- Gong: first choice in 39 of those 69
- Avoma: first choice in 1 of those 69
- CallCabinet: first choice in 1 of those 69
- CallMiner: first choice in 1 of those 69
- CallMiner Eureka: first choice in 1 of those 69
- Chorus by ZoomInfo: first choice in 1 of those 69
- CloudTalk: first choice in 1 of those 69
- Cresta: first choice in 1 of those 69

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.