# Dialpad Connect: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://gtm-ai-index.com/vendors/dialpad-connect/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 2% | 18 | 0% | 1 |

## What the models said for it

- "Dialpad Connect and NICE CXone are top recommendations due to their balance of advanced features, scalability, and mid-market focus" (Mistral Small, Contact center)

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## In its own words

What Dialpad Connect's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: All-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive. (https://dialpad.com/)
- Free plan or trial: free 14-day trial (https://www.dialpad.com/products/)
- Certifications: HIPAA compliant, SOC 2 certified, SOC 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, PCI DSS, HIPAA
- Hosting: US, Global, EU, CA, JP, AU, Brazil, Canada
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.