# Dialpad Ai Contact Center: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 29 judge labels across 1 categories by 10 of 14 models. Page: https://gtm-ai-index.com/vendors/dialpad-ai-contact-center/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 9% | 4 | 10% | 29 |

## What the models said for it

- "or Dialpad ($15/user/month) if you're primarily phone-focused and want AI features without the premium price tag" (DeepSeek V4 Flash, Contact center)
- "For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders" (GLM 4.7 FlashX, Contact center)
- "Dialpad Ai Contact Center represents the most future-proof and practical choice" (Gemini 3.5 Flash, Contact center)
- "I'd suggest starting with Dialpad or Five9 if you want strong AI/automation" (Kimi K2, Contact center)

## And against it

- "Missed inbound notifications/calls slipping through... Popular but inconsistent for high-stakes contact centers." (Grok 4.1 Fast, Contact center)
- "limited outbound dialing control and occasional connectivity issues during high-volume campaigns" (GLM 4.7 FlashX, Contact center)
- "While its Pro plan is $69/user/month... may be worth the investment for growing teams" (Mistral Small, Contact center)

## The company

Dialpad; https://www.dialpad.com; United States; founded 2014. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.