# Dialpad Ai Contact Center alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 196 of the 252 answers in the 1 category where Dialpad Ai Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/dialpad-ai-contact-center/alternatives/

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 53
- NICE CXone: 22
- CloudTalk: 16
- LiveAgent: 13
- Aircall: 7
- Amazon Connect: 5

## Contact center platforms

**Small business**: 47 of 84 answers did not name Dialpad Ai Contact Center (Dialpad Ai Contact Center is #3 of 15 at 12%).

- CloudTalk: first choice in 10 of those 47
- LiveAgent: first choice in 8 of those 47
- Aircall: first choice in 7 of those 47
- Nextiva: first choice in 4 of those 47
- RingCX: first choice in 3 of those 47
- Freshcaller: first choice in 2 of those 47
- Ringover: first choice in 2 of those 47
- Amazon Connect: first choice in 1 of those 47

**Mid-market**: 65 of 84 answers did not name Dialpad Ai Contact Center (Dialpad Ai Contact Center is #4 of 13 at 9%).

- Genesys Cloud CX: first choice in 7 of those 65
- CloudTalk: first choice in 6 of those 65
- LiveAgent: first choice in 5 of those 65
- NICE CXone: first choice in 5 of those 65
- Five9: first choice in 4 of those 65
- Talkdesk: first choice in 3 of those 65
- Amazon Connect: first choice in 2 of those 65
- Zoom Contact Center: first choice in 2 of those 65

**Enterprise**: 84 of 84 answers did not name Dialpad Ai Contact Center.

- Genesys Cloud CX: first choice in 46 of those 84
- NICE CXone: first choice in 17 of those 84
- Amazon Connect: first choice in 2 of those 84
- Salesforce Service Cloud: first choice in 2 of those 84
- Zoom Contact Center: first choice in 2 of those 84
- Amazon Connect Customer: first choice in 1 of those 84
- Five9 Intelligent Cloud Contact Center Platform: first choice in 1 of those 84
- Microsoft Teams Voice: first choice in 1 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.