# CustomerGauge: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 25 judge labels across 4 categories by 10 of 12 models. Page: https://gtm-ai-index.com/vendors/customergauge/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer feedback and surveys | 13% | 2 | 0% | 12 |
| Loyalty, advocacy and referrals | 5% | 7 | 0% | 9 |
| Referral and partner programs | 0% | 32 | 0% | 3 |
| Revenue intelligence and forecasting | 0% | 66 | 100% | 1 |

## What the models said for it

- "The best NPS and customer experience survey tools for mid-sized B2B companies include CustomerGauge, Qualtrics XM, Medallia, SAS Customer Experience, and GetFeedback." (Llama 4 Maverick, Feedback)
- "the strongest all-around choice is CustomerGauge if your priority is account-level feedback tied to revenue, churn reduction, and expansion" (Perplexity Sonar, Feedback)
- "I'd recommend CustomerGauge if your priority is account-level NPS and tying feedback to revenue, churn risk, and customer success actions" (Perplexity Sonar, Feedback)
- "the strongest single answer from the results is CustomerGauge if you want a B2B-native loyalty and retention platform" (Perplexity Sonar, Loyalty)

## And against it

- "Inflexible reporting, limited customization" (DeepSeek V4 Flash, Revenue intel)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.