# Custify alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 127 of the 216 answers in the 1 category where Custify holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/custify/alternatives/

## Named instead, most often (every category and segment added)

- Gainsight: 47
- ChurnZero: 17
- Vitally: 7
- HubSpot Service Hub: 5
- ClientSuccess: 3
- Akita: 2

## Customer success platforms

**Small business**: 17 of 72 answers did not name Custify (Custify is #1 of 9 at 55%).

- ChurnZero: first choice in 3 of those 17
- HubSpot Service Hub: first choice in 3 of those 17
- ClientSuccess: first choice in 2 of those 17
- Akita: first choice in 1 of those 17
- HubSpot CRM: first choice in 1 of those 17
- HubSpot Customer Success Workspace: first choice in 1 of those 17
- Totango: first choice in 1 of those 17
- Vitally: first choice in 1 of those 17

**Mid-market**: 38 of 72 answers did not name Custify (Custify is #3 of 10 at 16%).

- ChurnZero: first choice in 13 of those 38
- Vitally: first choice in 6 of those 38
- Akita: first choice in 1 of those 38
- ClientSuccess: first choice in 1 of those 38
- HubSpot Customer Success Workspace: first choice in 1 of those 38
- HubSpot Service Hub: first choice in 1 of those 38
- Totango: first choice in 1 of those 38

**Enterprise**: 72 of 72 answers did not name Custify.

- Gainsight: first choice in 47 of those 72
- Planhat: first choice in 2 of those 72
- Skalin: first choice in 2 of those 72
- ChurnZero: first choice in 1 of those 72
- Customerscore: first choice in 1 of those 72
- Gainsight CS: first choice in 1 of those 72
- Gainsight Customer Success: first choice in 1 of those 72
- HubSpot Service Hub: first choice in 1 of those 72

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.