# CTM: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 6 judge labels across 1 categories by 4 of 14 models. Page: https://gtm-ai-index.com/vendors/ctm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Call tracking platforms | 0% | 63 | 67% | 6 |

## What the models said for it

- "If you also need sophisticated call routing and contact-center operations, evaluate CTM alongside it." (GPT-6 Luna, Call tracking)

## And against it

- "has faced significant criticism: Users report "bait-and-switch" tactics with forced credit purchases" (MiniMax M2.5, Call tracking)
- "verify onboarding and trial terms before you commit... recent Trustpilot posts describe trial, billing, and support frustrations" (GPT-6 Luna, Call tracking)
- "recent Trustpilot feedback on CTM mentions a forced credit purchase, unresolved trial issues, and a disputed subscription charge" (GPT-5.4 mini, Call tracking)
- "but it's usually more than a limited-budget team needs" (GPT-5.4 mini, Call tracking)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.