# Crisp: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 19 judge labels across 5 categories by 11 of 14 models. Page: https://gtm-ai-index.com/vendors/crisp/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| In-app messaging and customer communications | 5% | 5 | 0% | 4 |
| Conversational marketing platforms | 2% | 13 | 10% | 10 |
| Chatbots and conversational AI for support | 2% | 18 | 33% | 3 |
| Customer feedback and surveys | 0% | 48 | 0% | 1 |
| Customer success platforms | 0% | 31 | 0% | 1 |

## What the models said for it

- "I'd start with Crisp. Its free plan includes two agent seats, a shared inbox, unlimited conversations" (GPT-6 Luna, In-app messaging)
- "the best customer support chatbot platform in 2026 is generally Crisp" (Qwen 3.7 Flash, Support chatbots)
- "For most companies with limited budget, Crisp is the best balance of" (GPT-5.4 mini, In-app messaging)
- "For low-cost customer support chat: Go with Crisp." (Gemini 3.5 Flash, In-app messaging)

## And against it

- "Recent negative reviews have included allegations of "bad business practices" and products failing to live up to marketing promises." (Qwen 3.7 Flash, Support chatbots)
- "Platforms like some Tidio/Crisp free tiers lack deep CRM syncing" (Grok 4.1 Fast, Conversational mktg)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Conversational marketing platforms: 0% to 2%, +2. New · not ranked in September 2026 · rank 13 of 87.
- Chatbots and conversational AI for support: 0% to 2%, +2. Inside the floor by 9 points · rank 32 → 18 of 114.
- In-app messaging and customer communications: 2% to 5%, +2. Inside the floor by 9 points · rank 17 → 5 of 105.
- Customer feedback and surveys: 0% to 0%, ±0. New · not ranked in September 2026 · rank 48 of 84.
- Customer success platforms: 0% to 0%, ±0. Inside the floor by 11 points · rank 21 → 31 of 49.

## In its own words

What Crisp's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI Customer Support Platform for Every Business (https://crisp.chat/)
- For: every business; customer support, marketing, and sales teams (https://crisp.chat/)
- Price stated: Flat pricing; USD 0, 45, 95, 295 (https://crisp.chat/)
- Starting price: 0 (https://crisp.chat/)
- Free plan or trial: 14 days free trial (https://crisp.chat/)
- Integrations claimed: 100 (https://crisp.chat/en/pricing)
- Hosting: European servers
- Customers named: emma, airfrance, decathlon, refugiees, hotelbb, reedsy, beemenergy, thecompaniesapi

## What it publishes

Every page crisp.chat exposes, read 2026-09-29: 6104 addresses. By kind, pages and the last 90 days:

- blog: 213 pages, 13 in the last 90 days, latest 2026-09-03
- report or ebook: 126 pages, 0 in the last 90 days, latest undated
- comparison: 738 pages, 1 in the last 90 days, latest 2026-07-30
- Recent: 2026-09-03 blog: Summer 2026 crisp product update https://crisp.chat/en/blog/summer-2026-crisp-product-update
- Recent: 2026-08-14 blog: Best 9 helpdesk ticketing system https://crisp.chat/en/blog/best-9-helpdesk-ticketing-system
- Recent: 2026-08-07 blog: Track customer conversations https://crisp.chat/en/blog/track-customer-conversations
- Recent: 2026-08-07 blog: Team workload management https://crisp.chat/en/blog/team-workload-management
- Recent: 2026-07-30 blog: Proactive customer service https://crisp.chat/en/blog/proactive-customer-service
- Recent: 2026-07-30 comparison: Round robin vs skills based assignment https://crisp.chat/en/blog/round-robin-vs-skills-based-assignment

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.