# Confluence: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 44 judge labels across 1 categories by 12 of 12 models. Page: https://gtm-ai-index.com/vendors/confluence/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Knowledge base and self-service | 6% | 4 | 14% | 44 |

## What the models said for it

- "The top overall choice of knowledge base software for IT teams with tight budgets is Confluence" (Claude Haiku 4.5, Knowledge base)
- "Notion (SMB flexibility) or Confluence (engineering/Atlassian) are the safe defaults" (DeepSeek V4 Flash, Knowledge base)
- "toward a dedicated platform like Notion, Confluence, or Document360" (Qwen 3.7 Flash, Knowledge base)
- "Confluence: *Pros:* Extremely powerful structure, industry standard." (Qwen 3.7 Flash, Knowledge base)

## And against it

- "SharePoint and Confluence excel at document lifecycle management and collaboration, but their knowledge access features are basic and not purpose-built for customer experience delivery" (Claude Haiku 4.5, Knowledge base)
- "legacy wikis like Confluence without updates ... often contain stale, duplicate, or conflicting data" (Grok 4.1 Fast, Knowledge base)
- "Confluence is incredibly robust but can feel slow, bloated, and clunky to non-technical users." (Gemini 3.5 Flash, Knowledge base)
- "Tools Requiring Caution ... Confluence ... Steep learning curve and clunky nested permissions" (Mistral Small, Knowledge base)

## The company

Confluence; http://www.confluence.com; Pittsburgh, United States; founded 1991. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.