# Confluence alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 166 of the 216 answers in the 1 category where Confluence holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/confluence/alternatives/

## Named instead, most often (every category and segment added)

- Notion: 24
- Zendesk: 13
- Freshdesk: 10
- Document360: 9
- Helpjuice: 9
- Slite: 5

## Knowledge base and self-service

**Small business**: 61 of 72 answers did not name Confluence (Confluence is #6 of 16 at 5%).

- Notion: first choice in 20 of those 61
- Slite: first choice in 5 of those 61
- Freshdesk: first choice in 4 of those 61
- Help Scout: first choice in 4 of those 61
- Document360: first choice in 2 of those 61
- Plain: first choice in 2 of those 61
- Slab: first choice in 2 of those 61
- Zoho Desk: first choice in 2 of those 61

**Mid-market**: 50 of 72 answers did not name Confluence (Confluence is #4 of 16 at 6%).

- Freshdesk: first choice in 6 of those 50
- Document360: first choice in 5 of those 50
- Notion: first choice in 4 of those 50
- Helpjuice: first choice in 3 of those 50
- Pylon: first choice in 2 of those 50
- Zendesk: first choice in 2 of those 50
- BookStack: first choice in 1 of those 50
- Guru: first choice in 1 of those 50

**Enterprise**: 55 of 72 answers did not name Confluence (Confluence is #3 of 11 at 14%).

- Zendesk: first choice in 11 of those 55
- Helpjuice: first choice in 6 of those 55
- Document360: first choice in 2 of those 55
- Pylon: first choice in 2 of those 55
- Zendesk Guide: first choice in 2 of those 55
- Atlassian Confluence: first choice in 1 of those 55
- Bloomfire: first choice in 1 of those 55
- Helpable: first choice in 1 of those 55

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.