# CloudTalk: how AI models rank it, October 2026 GTM AI Recommendation Index, October 2026 Edition. Named in 136 judge labels across 13 categories by 13 of 14 models. Page: https://gtm-ai-index.com/vendors/cloudtalk/ ## Standing by category | Category | Share | Rank | Negative rate | Labels | |---|---|---|---|---| | Sales dialers and calling | 22% | 1 | 3% | 32 | | AI voice agents | 19% | 2 | 8% | 24 | | Contact center platforms | 12% | 3 | 4% | 27 | | Contact center quality assurance | 4% | 5 | 0% | 15 | | Call tracking platforms | 0% | 34 | 40% | 15 | | Conversational intelligence and call recording | 0% | 13 | 0% | 12 | | Sales coaching and training | 0% | 33 | 0% | 3 | | Conversational marketing platforms | 0% | 45 | 0% | 2 | | Sales enablement and content | 0% | 27 | 0% | 2 | | Chatbots and conversational AI for support | 0% | 77 | 0% | 1 | | Customer data platforms | 0% | 46 | 0% | 1 | | SMS and WhatsApp marketing platforms | 0% | 68 | 0% | 1 | | Value selling tools | 0% | 49 | 0% | 1 | ## What the models said for it - "CloudTalk is called an "ideal voice agent solution for SMBs and mid-market sales teams that need an all-in-one platform for sales calls, follow-ups, and analytics"" (Muse Glimmer 30B, AI voice agents) - "CloudTalk is a cloud-based contact center platform built for mid-market sales and support teams that manage high call volumes without adding overhead." (Llama 4 Maverick, Contact center) - "CloudTalk is recommended as the best overall contact center software for mid-market sales & support teams needing AI and CRM depth" (Claude Haiku 4.5, Contact center) - "CloudTalk is the safest default pick for a mid-market B2B team focused on outbound dialing efficiency and CRM integration." (GPT-5.4 mini, Dialers) ## And against it - ""What I'd avoid for predictable cost at scale- Aircall, JustCall, CloudTalk, RingCentral"" (Muse Glimmer 30B, Dialers) - "Call-quality and dropped-call complaints" (Muse Glimmer 30B, Call tracking) - "CloudTalk – ⚠️ Moderate Caution ... Recurring complaints about slow response times for urgent technical matters" (Kimi K2, Contact center) - "Billing disputes and auto-renewal complaints on Trustpilot ... not for standalone AI voice agent use." (DeepSeek V4 Flash, AI voice agents) ## Movement since September 2026 Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise. - AI voice agents: 0% to 19%, +20. New · not ranked in September 2026 · rank 2 of 103. - Contact center platforms: 0% to 12%, +12. New · not ranked in September 2026 · rank 3 of 86. - Sales dialers and calling: 16% to 22%, +7. Inside the floor by 4 points · rank 2 → 1 of 75. - Contact center quality assurance: 0% to 4%, +2. New · not ranked in September 2026 · rank 5 of 81. - Call tracking platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 34 of 63. - Conversational intelligence and call recording: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 13 of 91. - Sales coaching and training: 0% to 0%, ±0. Inside the floor by 11 points · rank 63 → 33 of 124. - Conversational marketing platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 45 of 87. - Sales enablement and content: 0% to 0%, ±0. New · not ranked in September 2026 · rank 27 of 72. - Chatbots and conversational AI for support: 0% to 0%, ±0. Inside the floor by 11 points · rank 63 → 77 of 114. - Customer data platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 46 of 61. - SMS and WhatsApp marketing platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 68 of 111. - Value selling tools: 0% to 0%, ±0. New · not ranked in September 2026 · rank 49 of 116. ## In its own words What CloudTalk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index. - Positioning: CloudTalk is a global AI-powered business calling software for growing SMBs, providing high-quality calls, extensive international coverage, seamless integrations, and advanced analytics. (https://cloudtalk.io/) - For: sales and support teams who live on the phone (https://cloudtalk.io/) - Price stated: Plans run from €19 to €49 per user per month on annual billing (https://cloudtalk.io/) - Starting price: 19 (https://cloudtalk.io/) - Free plan or trial: 14 days for the phone system, and 50 free minutes for the voice agents (https://cloudtalk.io/) - Integrations claimed: 100 (https://cloudtalk.io/) - Certifications: SOC 2, GDPR, HIPAA, ISO 27001:2022, CCPA, PCI, CSA, EU-US DPF - Customers named: Revolut, Glovo, Nokia, PlanRadar, Swile, Bit2me, CoachHub, Pipedrive ## What it publishes Every page cloudtalk.io exposes, read 2026-09-29: 10000 addresses. By kind, pages and the last 90 days: - blog: 2159 pages, 0 in the last 90 days, latest undated - case study: 99 pages, 0 in the last 90 days, latest undated - webinar or virtual event: 21 pages, 0 in the last 90 days, latest undated - conference or event: 12 pages, 1 in the last 90 days, latest 2026-07-16 - report or ebook: 29 pages, 0 in the last 90 days, latest undated - comparison: 324 pages, 0 in the last 90 days, latest undated - template or tool: 11 pages, 0 in the last 90 days, latest 2026-04-08 - glossary or explainer: 66 pages, 0 in the last 90 days, latest undated - podcast or video: 30 pages, 0 in the last 90 days, latest undated - Recent: 2026-07-16 conference or event: 8264147 conference calling http://help.cloudtalk.io/en/articles/8264147-conference-calling - Recent: 2026-04-08 template or tool: 11873443 onboarding checklist http://help.cloudtalk.io/en/articles/11873443-onboarding-checklist ## Record - Method: https://gtm-ai-index.com/methodology/ - Raw judge labels and full responses: https://gtm-ai-index.com/data/ - License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.