# ClientSuccess alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 159 of the 216 answers in the 1 category where ClientSuccess holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/clientsuccess/alternatives/

## Named instead, most often (every category and segment added)

- Gainsight: 41
- Custify: 32
- Vitally: 15
- ChurnZero: 12
- HubSpot Service Hub: 9
- Akita: 4

## Customer success platforms

**Small business**: 42 of 72 answers did not name ClientSuccess (ClientSuccess is #4 of 9 at 5%).

- Custify: first choice in 23 of those 42
- HubSpot Service Hub: first choice in 6 of those 42
- Vitally: first choice in 5 of those 42
- Akita: first choice in 3 of those 42
- Totango: first choice in 2 of those 42
- HubSpot CRM: first choice in 1 of those 42
- HubSpot Customer Success Workspace: first choice in 1 of those 42
- Zendesk: first choice in 1 of those 42

**Mid-market**: 52 of 72 answers did not name ClientSuccess (ClientSuccess is #7 of 10 at 2%).

- ChurnZero: first choice in 11 of those 52
- Vitally: first choice in 10 of those 52
- Custify: first choice in 9 of those 52
- Skalin: first choice in 4 of those 52
- HubSpot Service Hub: first choice in 2 of those 52
- Totango: first choice in 2 of those 52
- Akita: first choice in 1 of those 52
- Catalyst: first choice in 1 of those 52

**Enterprise**: 65 of 72 answers did not name ClientSuccess (ClientSuccess is #7 of 7 at 0%).

- Gainsight: first choice in 41 of those 65
- Planhat: first choice in 2 of those 65
- ChurnZero: first choice in 1 of those 65
- Customerscore: first choice in 1 of those 65
- Gainsight CS: first choice in 1 of those 65
- Gainsight Customer Success: first choice in 1 of those 65
- HubSpot Service Hub: first choice in 1 of those 65
- Salesforce Service Cloud: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.