# ChurnZero alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 127 of the 216 answers in the 1 category where ChurnZero holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/churnzero/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 44
- Gainsight: 17
- HubSpot Service Hub: 11
- Akita: 5
- Vitally: 5
- Skalin: 4

## Customer success platforms

**Small business**: 59 of 72 answers did not name ChurnZero (ChurnZero is #6 of 9 at 4%).

- Custify: first choice in 37 of those 59
- HubSpot Service Hub: first choice in 7 of those 59
- Vitally: first choice in 5 of those 59
- Akita: first choice in 4 of those 59
- ClientSuccess: first choice in 3 of those 59
- Totango: first choice in 2 of those 59
- HubSpot CRM: first choice in 1 of those 59
- HubSpot Customer Success Workspace: first choice in 1 of those 59

**Mid-market**: 29 of 72 answers did not name ChurnZero (ChurnZero is #1 of 10 at 39%).

- Custify: first choice in 7 of those 29
- HubSpot Service Hub: first choice in 3 of those 29
- Skalin: first choice in 3 of those 29
- Akita: first choice in 1 of those 29
- Successifier: first choice in 1 of those 29
- Totango: first choice in 1 of those 29

**Enterprise**: 39 of 72 answers did not name ChurnZero (ChurnZero is #4 of 7 at 0%).

- Gainsight: first choice in 17 of those 39
- Planhat: first choice in 2 of those 39
- Customerscore: first choice in 1 of those 39
- HubSpot Service Hub: first choice in 1 of those 39
- Salesforce Service Cloud: first choice in 1 of those 39
- Skalin: first choice in 1 of those 39
- Totango: first choice in 1 of those 39

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.