# ChatBot.com: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 13 judge labels across 2 categories by 10 of 14 models. Page: https://gtm-ai-index.com/vendors/chatbot-com/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Conversational marketing platforms | 2% | 15 | 17% | 6 |
| Chatbots and conversational AI for support | 0% | 114 | 86% | 7 |

## What the models said for it

- "Better Bets: Start with no/low-code like ChatBot (4.6/5)" (Grok 4.20, Support chatbots)
- "my top recommendation is HubSpot's chat solution" (DeepSeek V4 Flash, Conversational mktg)
- "The natural choice for HubSpot users. Less powerful as a standalone tool compared to Drift or Intercom." (Kimi K2, Conversational mktg)

## And against it

- "Platform to Approach with Caution: Chatbot.app ... significant recurring complaints ... Misleading marketing ... Refund difficulties" (MiniMax M2.5, Support chatbots)
- "Multiple Trustpilot reviews describe the site as misleadingly imitating ChatGPT/OpenAI... call the site “completely fraudulent”" (Muse Glimmer 30B, Support chatbots)
- "Billing Issues: Users report billing starting immediately upon ordering, leading to unexpected charges." (GLM 4.7 FlashX, Support chatbots)
- "Multiple Scam Reports: Several Trustpilot reviews report being misled into purchasing a subscription" (GLM 4.7 FlashX, Support chatbots)

## The company

ChatBot; https://www.chatbot.com; founded 2017. From Wikidata, fetched 2026-09-14.

## In its own words

What ChatBot.com's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI chatbot software for website customer service (https://chatbot.com/)
- For: Businesses looking to automate customer service and sales (https://chatbot.com/)
- Price stated: ChatBot.com starts at $19/user per month, with a 14-day free trial and no credit card required. (https://chatbot.com/)
- Starting price: 19 (https://chatbot.com/)
- Free plan or trial: 14-day free trial (https://chatbot.com/)
- Integrations claimed: 13 (https://chatbot.com/)
- Certifications: SOC 2 Type 2, WCAG 2.1 AA
- Customers named: Toyota, Adobe, Mercedes-Benz, Wembley Stadium, Hairlust

## What it publishes

Every page chatbot.com exposes, read 2026-09-29: 434 addresses. By kind, pages and the last 90 days:

- blog: 124 pages, 0 in the last 90 days, latest undated
- case study: 9 pages, 0 in the last 90 days, latest undated
- report or ebook: 4 pages, 0 in the last 90 days, latest undated
- comparison: 10 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 25 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.