# Catalyst: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 14 judge labels across 1 categories by 8 of 12 models. Page: https://gtm-ai-index.com/vendors/catalyst/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Customer success platforms | 2% | 8 | 14% | 14 |

## What the models said for it

- "Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended." (Gemini 3.5 Flash, Customer success)
- "Totango and Catalyst operate as a unified powerhouse... Best for: Mid-to-enterprise organizations" (Gemini 3.5 Flash, Customer success)
- "Modern UX, strong product velocity; a favorite to replace legacy Gainsight at mid-market." (DeepSeek V4 Flash, Customer success)
- "Better alternatives to consider: Catalyst, Vitally, Custify, Planhat, Pylon" (GLM 4.7 FlashX, Customer success)

## And against it

- "recently merged platforms (Totango/Catalyst) carry the highest risk" (Mistral Small, Customer success)
- "What to Avoid on a Budget ... generally not where you should start" (DeepSeek V4 Flash, Customer success)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.