# Catalyst alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 196 of the 216 answers in the 1 category where Catalyst holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/catalyst/alternatives/

## Named instead, most often (every category and segment added)

- Custify: 50
- Gainsight: 44
- ChurnZero: 25
- Vitally: 17
- HubSpot Service Hub: 12
- Totango: 6

## Customer success platforms

**Small business**: 68 of 72 answers did not name Catalyst.

- Custify: first choice in 42 of those 68
- HubSpot Service Hub: first choice in 8 of those 68
- Vitally: first choice in 7 of those 68
- ClientSuccess: first choice in 5 of those 68
- Akita: first choice in 4 of those 68
- ChurnZero: first choice in 3 of those 68
- Totango: first choice in 3 of those 68
- HubSpot CRM: first choice in 1 of those 68

**Mid-market**: 65 of 72 answers did not name Catalyst (Catalyst is #8 of 10 at 2%).

- ChurnZero: first choice in 21 of those 65
- Vitally: first choice in 10 of those 65
- Custify: first choice in 8 of those 65
- Gainsight: first choice in 4 of those 65
- HubSpot Service Hub: first choice in 3 of those 65
- Skalin: first choice in 3 of those 65
- Totango: first choice in 2 of those 65
- Akita: first choice in 1 of those 65

**Enterprise**: 63 of 72 answers did not name Catalyst (Catalyst is #5 of 7 at 0%).

- Gainsight: first choice in 40 of those 63
- Planhat: first choice in 2 of those 63
- Skalin: first choice in 2 of those 63
- ChurnZero: first choice in 1 of those 63
- Customerscore: first choice in 1 of those 63
- Gainsight Customer Success: first choice in 1 of those 63
- HubSpot Service Hub: first choice in 1 of those 63
- Totango: first choice in 1 of those 63

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.