# Capsule CRM: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 5 judge labels across 3 categories by 4 of 12 models. Page: https://gtm-ai-index.com/vendors/capsule-crm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| CRM | 0% | 22 | 0% | 3 |
| CRM data quality and deduplication | 0% | 66 | 0% | 1 |
| Customer data platforms | 0% | 25 | 0% | 1 |

## What the models said for it

- "Low-complaint alternatives: ... Pipedrive/Capsule (fewer issues)" (Grok 4.1 Fast, CRM)
- "Capsule at $21/month works for basic contact management" (MiniMax M2.5, CDP)

## The company

Capsule; https://capsulecrm.com; founded 2009. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.