# CallMiner Eureka: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 13 judge labels across 2 categories by 9 of 14 models. Page: https://gtm-ai-index.com/vendors/callminer-eureka/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center quality assurance | 2% | 18 | 43% | 7 |
| Conversational intelligence and call recording | 0% | 18 | 0% | 6 |

## What the models said for it

- "CallMiner is widely considered the gold standard for speech analytics." (Qwen 3.7 Flash, Contact center QA)
- "Include CallMiner in the shortlist; it offers automated and hybrid quality scoring, analytics, and coaching, but check fit and pricing directly." (GPT-6 Luna, Contact center QA)
- "Strong in compliance and quality assurance, with a focus on improving customer experience across multiple channels." (Mistral Small, Conversation intel)
- "More than a scorecard tool: it emphasizes broad omnichannel conversation analysis" (GPT-6 Luna, Contact center QA)

## And against it

- "better for deep conversation intelligence and analytics at the cost of more complexity" (GPT-5.4 mini, Contact center QA)
- "Limitation: No real-time guidance; expensive (~$102,000/year average)" (Kimi K2, Contact center QA)
- "Evaluations note governance and setup overhead" (Muse Glimmer 30B, Contact center QA)

## The company

CallMiner; https://callminer.com/; Waltham; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What CallMiner Eureka's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Capture, analyze and automate customer interactions at scale to improve CX and reduce operational costs. (https://callminer.com/)
- For: IT professionals (https://callminer.com/solutions/it)
- Customers named: British Gas, O2 Business, AAA Auto, Mark Crowley, DoublePositive, Serco, ResultsCX, FCT

## What it publishes

Every page callminer.com exposes, read 2026-10-05: 1225 addresses. By kind, pages and the last 90 days:

- blog: 618 pages, 13 in the last 90 days, latest 2026-09-30
- case study: 50 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 11 pages, 0 in the last 90 days, latest undated
- conference or event: 13 pages, 0 in the last 90 days, latest undated
- report or ebook: 9 pages, 2 in the last 90 days, latest 2026-09-14
- comparison: 12 pages, 1 in the last 90 days, latest 2026-07-16
- template or tool: 2 pages, 0 in the last 90 days, latest 2025-01-08
- glossary or explainer: 89 pages, 0 in the last 90 days, latest 2026-02-10
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 173 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-30 blog: What cx leaders are learning customer conversations are enterprise intelligence https://callminer.com/blog/what-cx-leaders-are-learning-customer-conversations-are-enterprise-intelligence
- Recent: 2026-09-23 blog: Agentic ai for contact centers use cases benefits risks and implementation https://callminer.com/blog/agentic-ai-for-contact-centers-use-cases-benefits-risks-and-implementation
- Recent: 2026-09-16 blog: Customer satisfaction survey best practices a complete guide https://callminer.com/blog/customer-satisfaction-survey-best-practices-a-complete-guide
- Recent: 2026-09-15 blog: Callminers 2026 cx landscape report reveals a widening gap between automation and intelligence https://callminer.com/blog/callminers-2026-cx-landscape-report-reveals-a-widening-gap-between-automation-and-intelligence
- Recent: 2026-09-14 report or ebook: Whitepaper forrester wave 26 anrpt https://learning.callminer.com/us/col/lc/whitepaper-forrester-wave-26-anrpt
- Recent: 2026-09-09 report or ebook: Whitepaper us cx landscape 26 https://learning.callminer.com/us/col/lc/whitepaper-us-cx-landscape-26

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.