# Bitrix24: how AI models rank it, September 2026

GTM AI Recommendation Index, September 2026 Edition. Named in 24 judge labels across 8 categories by 10 of 12 models. Page: https://gtm-ai-index.com/vendors/bitrix24/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| CPQ | 4% | 5 | 0% | 6 |
| CRM | 0% | 16 | 20% | 10 |
| Lead routing and management | 0% | 24 | 0% | 2 |
| Territory and quota planning | 0% | 39 | 0% | 2 |
| CRM data quality and deduplication | 0% | 41 | 0% | 1 |
| Customer success platforms | 0% | 42 | 0% | 1 |
| Sales coaching and training | 0% | 63 | 0% | 1 |
| Sales enablement and content | 0% | 38 | 0% | 1 |

## What the models said for it

- "Start with Bitrix24 or HubSpot free for zero-risk testing" (Grok 4.1 Fast, CPQ)
- "Bitrix24 if you want completely free CPQ functionality" (Kimi K2, CPQ)
- "Unlimited contacts, basic pipelines/routing, website forms. | Larger teams (3+ people) on zero budget." (Grok 4.1 Fast, Lead routing)
- "For completely free: Bitrix24 provides CPQ features at no cost, though with limitations." (Mistral Small, CPQ)

## And against it

- "CRMs to Be Cautious Of... Bitrix24: Trustpilot/Capterra lows (2.4/5 avg.); "terrible support"" (Grok 4.1 Fast, CRM)
- "Cluttered, overwhelming interface; steep learning curve; poor/weak support" (DeepSeek V4 Flash, CRM)

## The company

Bitrix24; https://bitrix24.com; Russia; founded 2012. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.