# Balto alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 226 of the 252 answers in the 1 category where Balto holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/balto/alternatives/

## Named instead, most often (every category and segment added)

- EvaluAgent: 36
- Scorebuddy: 14
- Zendesk QA: 14
- CloudTalk: 13
- NICE CXone Quality Management: 11
- MaestroQA: 10

## Contact center quality assurance

**Small business**: 73 of 84 answers did not name Balto (Balto is #8 of 12 at 2%).

- EvaluAgent: first choice in 17 of those 73
- CloudTalk: first choice in 11 of those 73
- Voxjar: first choice in 10 of those 73
- Scorebuddy: first choice in 7 of those 73
- Zendesk QA: first choice in 6 of those 73
- Dialpad: first choice in 5 of those 73
- Convin: first choice in 3 of those 73
- ScorebuddyCX: first choice in 2 of those 73

**Mid-market**: 76 of 84 answers did not name Balto (Balto is #10 of 13 at 2%).

- EvaluAgent: first choice in 14 of those 76
- Zendesk QA: first choice in 8 of those 76
- Scorebuddy: first choice in 7 of those 76
- Dialpad: first choice in 3 of those 76
- NICE CXone Quality Management: first choice in 3 of those 76
- Playvox QM: first choice in 3 of those 76
- CloudTalk: first choice in 2 of those 76
- MaestroQA: first choice in 2 of those 76

**Enterprise**: 77 of 84 answers did not name Balto (Balto is #9 of 14 at 2%).

- MaestroQA: first choice in 8 of those 77
- NICE CXone Quality Management: first choice in 8 of those 77
- Genesys Cloud CX: first choice in 7 of those 77
- EvaluAgent: first choice in 5 of those 77
- Observe.AI: first choice in 5 of those 77
- Level AI: first choice in 2 of those 77
- Salesforce Service Cloud: first choice in 2 of those 77
- VQ Online: first choice in 2 of those 77

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.