# Avaya Infinity: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 6 judge labels across 1 categories by 5 of 14 models. Page: https://gtm-ai-index.com/vendors/avaya-infinity/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 0% | 86 | 50% | 6 |

## And against it

- "Users report frequent version compatibility issues, configs not saving, and routine problems after updates." (Mistral Small, Contact center)
- "Avaya’s financial history is repeatedly flagged as roadmap risk." (Muse Glimmer 30B, Contact center)
- "Outdated interfaces, high maintenance costs, and difficulty scaling to cloud-native workflows." (GLM 4.7 FlashX, Contact center)

## What it publishes

Every page avaya.com exposes, read 2026-10-06: 2477 addresses. By kind, pages and the last 90 days:

- blog: 102 pages, 20 in the last 90 days, latest 2026-10-05
- case study: 25 pages, 25 in the last 90 days, latest 2026-08-13
- webinar or virtual event: 4 pages, 1 in the last 90 days, latest 2026-10-05
- conference or event: 13 pages, 0 in the last 90 days, latest 2026-06-30
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-06-08
- comparison: 1 pages, 0 in the last 90 days, latest 2025-04-19
- glossary or explainer: 7 pages, 5 in the last 90 days, latest 2026-09-18
- podcast or video: 22 pages, 0 in the last 90 days, latest 2026-07-02
- news or press: 191 pages, 42 in the last 90 days, latest 2026-09-28
- Recent: 2026-10-05 webinar or virtual event: Infinity webinar series https://www.avaya.com/en/about-avaya/events/infinity-webinar-series
- Recent: 2026-10-05 blog: Ai making customer service easier https://www.avaya.com/en/blogs/ai-making-customer-service-easier
- Recent: 2026-10-01 blog: Customer service week human expertise ai https://www.avaya.com/en/blogs/customer-service-week-human-expertise-ai
- Recent: 2026-09-29 blog: Cloud contact center migration cc elite https://www.avaya.com/en/blogs/cloud-contact-center-migration-cc-elite
- Recent: 2026-09-29 blog: Avaya infinity brandon hall learning awards https://www.avaya.com/en/blogs/avaya-infinity-brandon-hall-learning-awards
- Recent: 2026-09-28 news or press: News 260917 https://www.avaya.com/en/newsroom/2026/news-260917

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.