# Amazon Connect alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 215 of the 252 answers in the 1 category where Amazon Connect holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/amazon-connect/alternatives/

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 33
- Aircall: 23
- CloudTalk: 22
- Dialpad Ai Contact Center: 17
- LiveAgent: 17
- NICE CXone: 15

## Contact center platforms

**Small business**: 80 of 84 answers did not name Amazon Connect.

- Aircall: first choice in 23 of those 80
- CloudTalk: first choice in 15 of those 80
- Dialpad Ai Contact Center: first choice in 12 of those 80
- LiveAgent: first choice in 12 of those 80
- Nextiva: first choice in 7 of those 80
- JustCall: first choice in 4 of those 80
- Freshcaller: first choice in 3 of those 80
- RingCX: first choice in 3 of those 80

**Mid-market**: 76 of 84 answers did not name Amazon Connect (Amazon Connect is #8 of 13 at 4%).

- Five9: first choice in 9 of those 76
- CloudTalk: first choice in 7 of those 76
- Genesys Cloud CX: first choice in 7 of those 76
- Talkdesk: first choice in 7 of those 76
- NICE CXone: first choice in 6 of those 76
- Dialpad Ai Contact Center: first choice in 5 of those 76
- LiveAgent: first choice in 5 of those 76
- Freshcaller: first choice in 3 of those 76

**Enterprise**: 59 of 84 answers did not name Amazon Connect (Amazon Connect is #3 of 9 at 4%).

- Genesys Cloud CX: first choice in 26 of those 59
- NICE CXone: first choice in 9 of those 59
- Zoom Contact Center: first choice in 2 of those 59
- Amazon Connect Customer: first choice in 1 of those 59
- Five9 Intelligent Cloud Contact Center Platform: first choice in 1 of those 59
- Microsoft Teams Voice: first choice in 1 of those 59
- Nextiva: first choice in 1 of those 59
- RingCX: first choice in 1 of those 59

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.