# Aircall: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 56 judge labels across 5 categories by 14 of 14 models. Page: https://gtm-ai-index.com/vendors/aircall/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Contact center platforms | 2% | 14 | 25% | 16 |
| Sales dialers and calling | 0% | 22 | 17% | 35 |
| Conversational intelligence and call recording | 0% | 22 | 0% | 3 |
| AI voice agents | 0% | 81 | 100% | 1 |
| Customer support and helpdesk | 0% | 29 | 0% | 1 |

## What the models said for it

- "Start with Talkdesk or Aircall for most mid-market B2B" (Grok 4.1 Fast, Contact center)
- "JustCall or Aircall. They offer solid dialing features, CRM integrations, and AI coaching at a reasonable price point." (DeepSeek V4 Flash, Dialers)
- "RingCentral or Aircall if your priority is primarily secure call recording inside a broader phone system" (Perplexity Sonar, Conversation intel)
- "Positioned as “mid‑market, integrations” and popular for teams that need native Salesforce/HubSpot integration." (GLM 4.7 FlashX, Dialers)

## And against it

- "Aircall – ⚠️ Approach with Caution ... Aggressive auto-renewal policies, surprise invoices, and year-long contracts" (Kimi K2, Contact center)
- "Frequent call drops, low audio quality, disconnections (especially high-volume)... avoid if reliability is critical." (Grok 4.1 Fast, Contact center)
- ""What I'd avoid for predictable cost at scale- Aircall, JustCall, CloudTalk, RingCentral"" (Muse Glimmer 30B, Dialers)
- "22% of users report dropped calls and latency, with call quality rated 7.4/10" (Claude Haiku 4.5, Dialers)

## The company

Q109016663; https://aircall.io/; Paris; founded 2014. From Wikidata, fetched 2026-09-14.

## In its own words

What Aircall's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered customer communications platform for sales and support teams (https://aircall.io/)
- For: SMBs & Enterprise; sales and support teams; call centers, IT operations, and revenue operations in SMB and mid-market organizations (https://aircall.io/)
- Price stated: Essentials, Professional, Custom (https://aircall.io/)
- Starting price: 30 (https://aircall.io/)
- Free plan or trial: Try for free; Get free access (https://aircall.io/)
- Integrations claimed: 250 (https://aircall.io/)
- Certifications: SOC2 TYPE II, GDPR EU PRIVACY, HIPAA DATA PRIVACY, HIPAA, GDPR, SOC2, SOC2 Type 2, ISO 27001
- Customers named: SJWD, Food Cycle Science, Unbiased, Astmoor Finance, The Grout Guy, Custom Neon, AHS Pipeline Innovation, Jobandtalent

## What it publishes

Every page aircall.io exposes, read 2026-09-29: 5526 addresses. By kind, pages and the last 90 days:

- blog: 1602 pages, 0 in the last 90 days, latest undated
- case study: 141 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest undated
- conference or event: 12 pages, 0 in the last 90 days, latest undated
- report or ebook: 59 pages, 0 in the last 90 days, latest undated
- comparison: 188 pages, 0 in the last 90 days, latest undated
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 52 pages, 0 in the last 90 days, latest undated
- news or press: 152 pages, 1 in the last 90 days, latest 2026-09-28
- Recent: 2026-09-28 news or press: Aircall insider sept 2026 https://aircall.io/blog/news/aircall-insider-sept-2026/

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.