# Ada alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 176 of the 216 answers in the 1 category where Ada holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/ada/alternatives/

## Named instead, most often (every category and segment added)

- Tidio: 46
- Intercom: 28
- Freshdesk: 6
- Crisp: 4
- Kore.ai: 4
- Zendesk: 4

## Chatbots and conversational AI for support

**Small business**: 70 of 72 answers did not name Ada.

- Tidio: first choice in 36 of those 70
- Intercom: first choice in 9 of those 70
- Freshdesk: first choice in 5 of those 70
- Crisp: first choice in 4 of those 70
- Chatbase: first choice in 3 of those 70
- Freshchat: first choice in 3 of those 70
- Helply: first choice in 2 of those 70
- HubSpot Chatbot Builder: first choice in 2 of those 70

**Mid-market**: 58 of 72 answers did not name Ada (Ada is #5 of 10 at 0%).

- Intercom: first choice in 14 of those 58
- Tidio: first choice in 10 of those 58
- Zoho Desk: first choice in 3 of those 58
- Chatsy: first choice in 1 of those 58
- Decagon: first choice in 1 of those 58
- Freshdesk: first choice in 1 of those 58
- Freshdesk (Freshworks) — Freddy AI: first choice in 1 of those 58
- Help Scout: first choice in 1 of those 58

**Enterprise**: 48 of 72 answers did not name Ada (Ada is #3 of 12 at 8%).

- Intercom: first choice in 5 of those 48
- Kore.ai: first choice in 4 of those 48
- Zendesk: first choice in 4 of those 48
- Cognigy: first choice in 2 of those 48
- Zendesk AI: first choice in 2 of those 48
- ASAPP: first choice in 1 of those 48
- Ada.cx: first choice in 1 of those 48
- Boost.ai: first choice in 1 of those 48

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.