# Conversational intelligence and call recording: what AI models recommend, October 2026

GTM AI Recommendation Index, October 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Page: https://gtm-ai-index.com/sales/conversation-intelligence/

**Standing:** Avoma leads with 41% of first choices; verdict clear leader. 49 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | Avoma | 41% | 4% | 52 |
| 2 | Fireflies.ai | 16% | 11% | 36 |
| 3 | Gong | 14% | 49% | 63 |
| 4 | Jiminny | 8% | 4% | 23 |
| 5 | Fathom | 6% | 11% | 27 |
| 6 | Clari Copilot | 2% | 22% | 18 |
| 7 | Salesloft Conversations | 0% | 0% | 14 |
| 8 | CloudTalk | 0% | 0% | 12 |
| 9 | Chorus by ZoomInfo | 0% | 36% | 47 |
| 10 | Otter.ai | 0% | 25% | 12 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Avoma; alternatives Jiminny
- GPT-5.4 mini: Gong; alternatives Chorus by ZoomInfo, Revenue.io, Salesloft Conversations
- Gemini 3.5 Flash: Jiminny; alternatives Avoma, Chorus by ZoomInfo, Gong, Outreach Kaia
- Perplexity Sonar: Avoma; alternatives Fathom, HubSpot Sales Hub, Jiminny, Outreach Kaia
- Grok 4.1 Fast: Avoma; alternatives Chorus by ZoomInfo, Clari Copilot, Jiminny
- Mistral Small: Avoma, Insight7; alternatives Fireflies.ai, Gong, RingEX
- DeepSeek V4 Flash: Avoma; alternatives Jiminny
- Llama 4 Maverick: Avoma, Grain
- Qwen 3.7 Flash: Avoma; alternatives Chorus by ZoomInfo, Gong, ZIG, tl;dv
- Kimi K2: Avoma; alternatives Fathom, Jiminny, tl;dv
- GLM 4.7 FlashX: Avoma; alternatives Chorus by ZoomInfo, Gong, Jiminny
- MiniMax M2.5: Gong; alternatives Chorus by ZoomInfo, HubSpot Sales Hub, Insight7, Salesloft Conversations
- GPT-6 Luna: Gong; alternatives Avoma, Clari Copilot, HubSpot's built-in CI
- Muse Glimmer 30B: Avoma; alternatives Cirrus Insight, CloudTalk, Fireflies.ai, Jiminny

## Sources the answers cite

75 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- pipeline.zoominfo.com: 36 answers, 69 citations
- avoma.com: 33 answers, 50 citations
- cloudtalk.io: 33 answers, 40 citations
- cirrusinsight.com: 33 answers, 37 citations
- outreach.ai: 21 answers, 23 citations
- marketintelligencetools.com: 21 answers, 21 citations
- learn.g2.com: 20 answers, 22 citations
- itsconvo.com: 19 answers, 21 citations

Pages named in the most answers:

- https://cirrusinsight.com/conversation-intelligence-software (28 answers)
- https://pipeline.zoominfo.com/sales/best-conversation-intelligence-software (25 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (23 answers)
- https://marketintelligencetools.com/rankings/conversation-intelligence-software (21 answers)
- https://learn.g2.com/best-conversation-intelligence-software (19 answers)
- https://avoma.com/blog/best-conversation-intelligence-software (14 answers)
- https://itsconvo.com/blog/sales-call-recording-software (14 answers)
- https://techrepublic.com/article/best-conversation-intelligence-software (14 answers)
- https://outreach.ai/resources/blog/best-conversation-intelligence-software-tools (13 answers)
- https://blog.hubspot.com/sales/best-conversation-intelligence-software (12 answers)

## Warned against

- Gong: 31 of 63 labels negative. "you should immediately bypass enterprise-level conversation intelligence (CI) giants like Gong and Chorus by ZoomInfo" (Gemini 3.5 Flash, budget prompt)
- Chorus by ZoomInfo: 17 of 47 labels negative. "you should immediately bypass enterprise-level conversation intelligence (CI) giants like Gong and Chorus by ZoomInfo" (Gemini 3.5 Flash, budget prompt)
- Fireflies.ai: 4 of 36 labels negative. "Documented legal risk: Fireflies.ai and automatic voice capture ... alleges biometric privacy violations under the Illinois Biometric Information Privacy Act" (Muse Glimmer 30B, negative prompt)
- Clari Copilot: 4 of 18 labels negative. "being careful with enterprise-heavy platforms like Gong and Clari Copilot if your team is mid-market or cost-sensitive" (Perplexity Sonar, negative prompt)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Avoma at 42%.

- Avoma: 52% to 42%, −10. Inside the floor by 1 point · rank 1 of 87, unchanged.
- Fathom: 15% to 7%, −8. Inside the floor by 3 points · rank 2 → 5 of 87.
- Fireflies.ai: 9% to 14%, +5. Inside the floor by 6 points · rank 4 → 2 of 87.
- Clari Copilot: 0% to 2%, +2. Inside the floor by 9 points · rank 8 → 7 of 87.
- Chorus by ZoomInfo: 2% to 0%, −2. Inside the floor by 9 points · rank 6 → 12 of 87.
- Gong: 13% to 14%, +1. Inside the floor by 10 points · rank 3 of 87, unchanged.
- Jiminny: 7% to 7%, ±0. Inside the floor by 11 points · rank 5 → 4 of 87.
- Salesloft Conversations: 0% to 0%, ±0. Inside the floor by 11 points · rank 9 → 13 of 87.
- CloudTalk: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 14 of 87.
- HubSpot Sales Hub: 0% to 0%, ±0. Inside the floor by 11 points · rank 11 → 15 of 87.
- Dialpad: 0% to 0%, ±0. Inside the floor by 11 points · rank 10 → 16 of 87.
- Outreach Kaia: 0% to 0%, ±0. Inside the floor by 11 points · rank 13 → 17 of 87.

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.