# Conversational intelligence and call recording for enterprise buyers: what AI models recommend, September 2026

GTM AI Recommendation Index, September 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to twelve models with search on, on behalf of an enterprise B2B company. Page: https://gtm-ai-index.com/sales/conversation-intelligence/enterprise/

**Standing:** Gong leads with 74% of first choices; verdict clear leader. 42 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | Gong | 74% | 22% | 63 |
| 2 | Chorus by ZoomInfo | 2% | 23% | 52 |
| 3 | Avoma | 2% | 14% | 29 |
| 4 | Salesloft Conversations | 2% | 12% | 17 |
| 5 | Fireflies.ai | 2% | 36% | 22 |
| 6 | Clari Copilot | 0% | 18% | 34 |
| 7 | Revenue.io | 0% | 0% | 13 |
| 8 | CallMiner | 0% | 0% | 10 |
| 9 | Dialpad | 0% | 10% | 10 |
| 10 | Jiminny | 0% | 18% | 11 |
| 11 | Observe.AI | 0% | 40% | 15 |
| 12 | Fathom | 0% | 40% | 10 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Chorus by ZoomInfo, Gong; alternatives Jiminny
- GPT-5.4 mini: Gong; alternatives Chorus by ZoomInfo, GTM Studio / ZoomInfo
- Gemini 3.5 Flash: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Salesforce Einstein Conversation Insights
- Perplexity Sonar: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Revenue.io
- Grok 4.1 Fast: Gong; alternatives Chorus by ZoomInfo
- Mistral Small: Gong; alternatives Avoma, Chorus by ZoomInfo, Clari Copilot, Jiminny
- DeepSeek V4 Flash: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Revenue.io
- Llama 4 Maverick: Fireflies.ai, Gong
- Qwen 3.7 Flash: Gong; alternatives Clari Copilot, Revenue.io
- Kimi K2: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Revenue.io
- GLM 4.7 FlashX: Gong; alternatives Clari Copilot, Observe.AI, Salesloft Conversations
- MiniMax M2.5: Gong; alternatives Chorus by ZoomInfo, Revenue.io

## Sources the answers cite

23 of 72 answers came back with a source list, from 4 of 12 models. Sites named in the most answers:

- assemblyai.com: 10 answers, 10 citations
- avoma.com: 8 answers, 11 citations
- cresta.com: 8 answers, 8 citations
- cloudtalk.io: 6 answers, 13 citations
- cirrusinsight.com: 6 answers, 9 citations
- learn.g2.com: 6 answers, 6 citations
- pipeline.zoominfo.com: 5 answers, 6 citations
- itsconvo.com: 5 answers, 5 citations

Pages named in the most answers:

- https://assemblyai.com/blog/conversation-intelligence-software (9 answers)
- https://cresta.com/guides/best-conversation-intelligence-platforms (8 answers)
- https://learn.g2.com/best-conversation-intelligence-software (6 answers)
- https://avoma.com/blog/best-conversation-intelligence-software (5 answers)
- https://cirrusinsight.com/blog/call-recording-software-for-business (5 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (5 answers)
- https://aviso.com/blog/best-conversation-intelligence-tools (3 answers)
- https://cirrusinsight.com/conversation-intelligence-software (3 answers)
- https://cloudtalk.io/blog/conversational-ai-platform (3 answers)
- https://coffee.ai/articles/best-conversation-intelligence-platforms-2026 (3 answers)

## Warned against

- Gong: 14 of 63 labels negative. "Gong — High Cost & Limited Enterprise Fit ... Opaque, excessive pricing ... Data lock-in" (Qwen 3.7 Flash, negative prompt)
- Chorus by ZoomInfo: 12 of 52 labels negative. "Requires ZoomInfo bundle; $33K+ median contract; pricing not transparent" (MiniMax M2.5, budget prompt)
- Otter.ai: 10 of 12 labels negative. "Enterprise Recommendation: AVOID for sensitive enterprise use, especially in regulated industries or with California participants." (Mistral Small, negative prompt)
- Fireflies.ai: 8 of 22 labels negative. "Enterprise Recommendation: AVOID for enterprise deployment, especially in Illinois or with biometric data concerns." (Mistral Small, negative prompt)

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, September 2026 Edition, gtm-ai-index.com.