# Birdeye vs Reputation: which do AI models recommend for reviews, September 2026

GTM AI Recommendation Index, September 2026 Edition, Review and reputation management. Five of twelve models named Birdeye first on the direct prompt; zero named Reputation. Page: https://gtm-ai-index.com/marketing/review-and-reputation-management/birdeye-vs-reputation/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Birdeye | 26% | #1 of 14 | 22% | 49 | 12 of 12 |
| Reputation | 4% | #4 of 14 | 27% | 37 | 12 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: birdeye first (first choices: Alchemer, Birdeye) (alternatives: Trustpilot)
- Perplexity Sonar: birdeye first (first choices: Birdeye) (alternatives: Okendo, Podium, REVIEWS.io)
- Llama 4 Maverick: birdeye first (first choices: Birdeye)
- Kimi K2: birdeye first (first choices: Birdeye) (alternatives: Influitive)
- MiniMax M2.5: birdeye first (first choices: Birdeye) (alternatives: Podium)
- GPT-5.4 mini: neither first, one named (first choices: ReviewTrackers) (alternatives: Birdeye, Yext)
- Gemini 3.5 Flash: neither first, one named (first choices: Reviewflowz) (alternatives: Birdeye, Chattermill, Enterpret, Trustmary)
- Grok 4.1 Fast: neither first, one named (first choices: ReviewTrackers) (alternatives: Birdeye, Reviewflowz)
- DeepSeek V4 Flash: neither first, one named (first choices: Reviewflowz) (alternatives: Birdeye, Reputation)
- Qwen 3.7 Flash: neither first, one named (first choices: OrderBoosts, ReviewJet) (alternatives: Bazaarvoice, Birdeye, Reputation, Trustpilot)
- Mistral Small: neither named (first choices: G2 Marketing Solutions) (alternatives: Reviows, Senja, Testimonial.to, UserEvidence)
- GLM 4.7 FlashX: neither named (first choices: Bazaarvoice) (alternatives: Experience.com, ReviewTrackers, Trustpilot)

## What the models said about Birdeye

- "What to Avoid on a Budget - Birdeye ($299+/month) ... overkill for limited budgets" (Kimi K2, budget prompt, hard negative)
- "Avoid Birdeye and Reputation.com unless you have many physical locations" (DeepSeek V4 Flash, paraphrase prompt, hard negative)
- "This is perhaps the most consistently flagged platform for predatory practices." (DeepSeek V4 Flash, negative prompt, hard negative)
- "I'd recommend Birdeye if you want the strongest all-around platform for reviews, listings, and automated reputation workflows" (Perplexity Sonar, paraphrase prompt, first choice)
- "Choose Birdeye if you need a broad platform for many locations and want reviews, listings, and response workflows together." (Perplexity Sonar, comparative prompt, first choice)
- "1. Birdeye - Best for Multi-Location Businesses ... Strengths: All-in-one platform for local business reputation management" (GLM 4.7 FlashX, comparative prompt, first choice)

## What the models said about Reputation

- "Frequent Trustpilot accusations of scams, undelivered services ... Users report it as "flawed" for reputation tracking." (Grok 4.1 Fast, negative prompt, hard negative)
- "Avoid Birdeye and Reputation.com unless you have many physical locations" (DeepSeek V4 Flash, paraphrase prompt, hard negative)
- "Avoid if budget is tight: Podium, Birdeye, Weave, and Reputation.com" (DeepSeek V4 Flash, budget prompt, hard negative)
- "2. Reputation.com - Best for Enterprise Multi-Location ... Deep analytics and enterprise capabilities" (GLM 4.7 FlashX, comparative prompt, first choice)
- "I'd recommend Birdeye or Reputation.com as top reputation management tools." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "Need everything in one place? → Birdeye or Reputation.com." (GPT-5.4 mini, comparative prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.