# Mouseflow vs Smartlook: which do AI models recommend for session replay, October 2026

GTM AI Recommendation Index, October 2026 Edition, Session replay and heatmaps. Two of fourteen models named Mouseflow first on the direct prompt; one named Smartlook. Page: https://gtm-ai-index.com/gtm-data/session-replay-and-heatmaps/mouseflow-vs-smartlook/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Mouseflow | 5% | #5 of 10 | 20% | 41 | 13 of 14 |
| Smartlook | 2% | #8 of 10 | 29% | 17 | 12 of 14 |

## The direct prompt, model by model

- Claude Haiku 4.5: mouseflow first (first choices: Mouseflow) (alternatives: Hotjar)
- GPT-5.4 mini: mouseflow first (first choices: Contentsquare, Mouseflow) (alternatives: LogRocket)
- Llama 4 Maverick: smartlook first (first choices: Smartlook) (alternatives: Adobe Analytics, Fullstory)
- Gemini 3.5 Flash: neither first, one named (first choices: Pendo) (alternatives: LogRocket, Mouseflow, PostHog)
- Grok 4.1 Fast: neither first, one named (first choices: Hotjar) (alternatives: LogRocket, Microsoft Clarity, Mouseflow)
- DeepSeek V4 Flash: neither first, one named (first choices: PostHog) (alternatives: Hotjar, LogRocket, Microsoft Clarity, Mouseflow)
- Kimi K2: neither first, one named (first choices: Hotjar) (alternatives: LogRocket, Mouseflow, Smartlook)
- GLM 4.7 FlashX: neither first, one named (first choices: Hotjar) (alternatives: Crazy Egg, Fullstory, Microsoft Clarity, Mouseflow)
- Perplexity Sonar: neither named (first choices: Fullstory) (alternatives: Hotjar, LogRocket)
- Mistral Small: neither named (first choices: Hotjar, Lucky Orange) (alternatives: Fullstory, PostHog, UXCam)
- Qwen 3.7 Flash: neither named (first choices: Hotjar) (alternatives: LogRocket, Matomo)
- MiniMax M2.5: neither named (first choices: Mixpanel) (alternatives: Fullstory, PostHog, UXCam)
- GPT-6 Luna: neither named (first choices: PostHog) (alternatives: Fullstory, Hotjar)
- Muse Glimmer 30B: neither named (first choices: Fullstory) (alternatives: Contentsquare, Heap, Hotjar, Microsoft Clarity, PostHog, VWO)

## What the models said about Mouseflow

- "Similar recording patterns; part of the group facing CIPA (California Invasion of Privacy Act) complaints" (Kimi K2, negative prompt, hard negative)
- "variable consent handling and sampling bias from opt-in requirements. EU scrutiny on replay depth." (Grok 4.1 Fast, negative prompt, hard negative)
- "avoid or exercise extreme caution with Hotjar, FullStory, Mouseflow, LogRocket, and Smartlook" (Mistral Small, negative prompt, hard negative)
- "Mouseflow if you want a simpler, usually cheaper tool that still covers both session replay and heatmaps well" (GPT-5.4 mini, direct prompt, first choice)
- "Mouseflow is widely cited as the best value for mid-market teams." (Claude Haiku 4.5, direct prompt, first choice)
- "My Top Recommendation: Mouseflow" (Kimi K2, paraphrase prompt, first choice)

## What the models said about Smartlook

- "avoid or exercise extreme caution with Hotjar, FullStory, Mouseflow, LogRocket, and Smartlook" (Mistral Small, negative prompt, hard negative)
- "Listed together with Hotjar and FullStory as tools selling the legitimate interest no-consent narrative." (Muse Glimmer 30B, negative prompt, soft negative)
- "Microsoft Clarity, Hotjar, FullStory, Mouseflow, LogRocket, and Smartlook all share common issues" (Kimi K2, negative prompt, soft negative)
- "Smartlook is a popular choice for mid-market companies, offering session replay and product analytics for web and mobile apps." (Llama 4 Maverick, direct prompt, first choice)
- "Smartlook is budget-friendly with the best mobile app recording in the mid-market, with a generous free tier of 1,500 sessions a month" (Claude Haiku 4.5, budget prompt, alternative)
- "Other budget-friendly options include Smartlook, which offers the best mobile app recording in the mid-market." (Llama 4 Maverick, budget prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.