# Pendo vs Heap: which do AI models recommend for product analytics, October 2026

GTM AI Recommendation Index, October 2026 Edition, Product analytics. Two of fourteen models named Pendo first on the direct prompt; one named Heap. Page: https://gtm-ai-index.com/gtm-data/product-analytics/pendo-vs-heap/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Pendo | 10% | #4 of 7 | 13% | 46 | 14 of 14 |
| Heap | 3% | #5 of 7 | 24% | 51 | 14 of 14 |

## The direct prompt, model by model

- Claude Haiku 4.5: pendo first (first choices: Pendo) (alternatives: Amplitude Analytics, Heap, Mixpanel)
- MiniMax M2.5: pendo first (first choices: Amplitude Analytics, Pendo) (alternatives: Heap, Mixpanel, PostHog)
- Llama 4 Maverick: heap first (first choices: Amplitude Analytics, Heap)
- GPT-5.4 mini: neither first, one named (first choices: Amplitude Analytics) (alternatives: Mixpanel, Pendo, PostHog)
- Gemini 3.5 Flash: neither first, one named (first choices: Mixpanel) (alternatives: Amplitude Analytics, Pendo, PostHog)
- Perplexity Sonar: neither first, one named (first choices: Amplitude Analytics) (alternatives: Gainsight PX, June, Mixpanel, Pendo)
- Grok 4.1 Fast: neither first, one named (first choices: Amplitude Analytics) (alternatives: Mixpanel, Pendo)
- Mistral Small: neither first, one named (first choices: Amplitude Analytics) (alternatives: Heap, Pendo)
- Qwen 3.7 Flash: neither first, one named (first choices: Amplitude Analytics) (alternatives: Heap, Mixpanel, Pendo, PostHog)
- Kimi K2: neither first, one named (first choices: Mixpanel, PostHog) (alternatives: Amplitude Analytics, Heap)
- GLM 4.7 FlashX: neither first, one named (first choices: Amplitude Analytics) (alternatives: Heap, Mixpanel, PostHog)
- Muse Glimmer 30B: neither first, one named (first choices: Amplitude Analytics) (alternatives: Heap, June, Mixpanel, Pendo, PostHog)
- DeepSeek V4 Flash: neither named (first choices: Amplitude Analytics) (alternatives: Mixpanel, PostHog)
- GPT-6 Luna: neither named (first choices: Mixpanel) (alternatives: Amplitude Analytics, PostHog)

## What the models said about Pendo

- "I'd recommend Amplitude for pure analytics power, or Pendo if you want to combine insights with in-product engagement" (MiniMax M2.5, direct prompt, first choice)
- "I'd suggest starting with Amplitude or Pendo as they balance powerful features with reasonable pricing" (MiniMax M2.5, paraphrase prompt, first choice)

## What the models said about Heap

- "Post-acquisition decline... Heap and Mixpanel have the most documented customer pain points" (Kimi K2, negative prompt, hard negative)
- "Heap (now by Contentsquare) – Be highly cautious" (Grok 4.1 Fast, negative prompt, hard negative)
- "Heap - works best for mid-market B2B SaaS teams and non-technical product managers who need fast time-to-insight without engineering overhead." (Llama 4 Maverick, paraphrase prompt, first choice)
- "Heap is ideal for mid-market B2B SaaS teams and non-technical product managers who need fast time-to-insight" (Llama 4 Maverick, direct prompt, first choice)
- "if you are under pressure to show immediate results and lack engineering resources, Heap will win you the most internal friends." (Qwen 3.7 Flash, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.