# Freshdesk vs HubSpot Service Hub: which do AI models recommend for knowledge base, October 2026

GTM AI Recommendation Index, October 2026 Edition, Knowledge base and self-service. Two of fourteen models named Freshdesk first on the direct prompt; zero named HubSpot Service Hub. Page: https://gtm-ai-index.com/customer/knowledge-base-and-self-service/freshdesk-vs-hubspot-service-hub/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Freshdesk | 14% | #3 of 12 | 4% | 23 | 12 of 14 |
| HubSpot Service Hub | 3% | #8 of 12 | 0% | 10 | 8 of 14 |

## The direct prompt, model by model

- Kimi K2: freshdesk first (first choices: Confluence, Freshdesk) (alternatives: Notion, Slite)
- Muse Glimmer 30B: freshdesk first (first choices: Document360, Freshdesk, Pylon) (alternatives: Confluence, LiveAgent)
- Gemini 3.5 Flash: neither first, one named (first choices: Document360, Guru) (alternatives: Confluence, Glean, HubSpot Service Hub, Notion, Stonly, Zendesk Guide)
- Mistral Small: neither first, one named (first choices: Document360) (alternatives: Freshdesk, Notion, Pylon)
- DeepSeek V4 Flash: neither first, one named (first choices: Helpjuice) (alternatives: Confluence, Document360, Freshdesk, Slite, Zendesk Guide)
- Llama 4 Maverick: neither first, one named (first choices: Pylon) (alternatives: Document360, Freshdesk, Spekit, Stonly)
- Claude Haiku 4.5: neither named (first choices: Document360, Helpjuice) (alternatives: BlueTweak, Helply, KnowledgeOwl, Nuclino, Stonly, Zendesk Guide)
- GPT-5.4 mini: neither named (first choices: Zendesk Guide) (alternatives: Confluence, Document360, Guru)
- Perplexity Sonar: neither named (first choices: Pylon) (alternatives: Confluence, Document360, Helpjuice)
- Grok 4.1 Fast: neither named (first choices: Confluence, Document360) (alternatives: Notion)
- Qwen 3.7 Flash: neither named (first choices: Document360) (alternatives: Confluence, Freshdesk Knowledge Base, Notion, Zendesk Guide)
- GLM 4.7 FlashX: neither named (first choices: Slite) (alternatives: Confluence, Document360, Guru, Help Scout Docs, Notion)
- MiniMax M2.5: neither named (first choices: Tettra) (alternatives: Confluence, Document360)
- GPT-6 Luna: neither named (first choices: Document360) (alternatives: Confluence, Guru, Zendesk Guide)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.