# Document360 vs Slite: which do AI models recommend for knowledge base, October 2026

GTM AI Recommendation Index, October 2026 Edition, Knowledge base and self-service. Seven of fourteen models named Document360 first on the direct prompt; one named Slite. Page: https://gtm-ai-index.com/customer/knowledge-base-and-self-service/document360-vs-slite/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Document360 | 17% | #2 of 12 | 2% | 42 | 14 of 14 |
| Slite | 3% | #6 of 12 | 8% | 26 | 12 of 14 |

## The direct prompt, model by model

- Claude Haiku 4.5: document360 first (first choices: Document360, Helpjuice) (alternatives: BlueTweak, Helply, KnowledgeOwl, Nuclino, Stonly, Zendesk Guide)
- Gemini 3.5 Flash: document360 first (first choices: Document360, Guru) (alternatives: Confluence, Glean, HubSpot Service Hub, Notion, Stonly, Zendesk Guide)
- Grok 4.1 Fast: document360 first (first choices: Confluence, Document360) (alternatives: Notion)
- Mistral Small: document360 first (first choices: Document360) (alternatives: Freshdesk, Notion, Pylon)
- Qwen 3.7 Flash: document360 first (first choices: Document360) (alternatives: Confluence, Freshdesk Knowledge Base, Notion, Zendesk Guide)
- GPT-6 Luna: document360 first (first choices: Document360) (alternatives: Confluence, Guru, Zendesk Guide)
- Muse Glimmer 30B: document360 first (first choices: Document360, Freshdesk, Pylon) (alternatives: Confluence, LiveAgent)
- GLM 4.7 FlashX: slite first (first choices: Slite) (alternatives: Confluence, Document360, Guru, Help Scout Docs, Notion)
- GPT-5.4 mini: neither first, one named (first choices: Zendesk Guide) (alternatives: Confluence, Document360, Guru)
- Perplexity Sonar: neither first, one named (first choices: Pylon) (alternatives: Confluence, Document360, Helpjuice)
- DeepSeek V4 Flash: neither first, one named (first choices: Helpjuice) (alternatives: Confluence, Document360, Freshdesk, Slite, Zendesk Guide)
- Llama 4 Maverick: neither first, one named (first choices: Pylon) (alternatives: Document360, Freshdesk, Spekit, Stonly)
- Kimi K2: neither first, one named (first choices: Confluence, Freshdesk) (alternatives: Notion, Slite)
- MiniMax M2.5: neither first, one named (first choices: Tettra) (alternatives: Confluence, Document360)

## What the models said about Document360

- "these tend to be pricier or trial-based rather than truly budget-friendly" (GPT-5.4 mini, budget prompt, soft negative)
- "Often cited as the best dedicated KB tool for mid-market B2B... Choose Document360 if you want a dedicated, professional knowledge base that scales well" (Qwen 3.7 Flash, direct prompt, first choice)
- "Best Dedicated, Standalone Help Center: Document360 ... is the industry standard for mid-sized B2B companies." (Gemini 3.5 Flash, paraphrase prompt, first choice)
- "Highly rated for mid-market companies (25 to 500 people)... frequently cited as a top choice for B2B use cases." (Mistral Small, direct prompt, first choice)

## What the models said about Slite

- "one source flags it for no multilingual management, and another notes it is internal-only" (Perplexity Sonar, negative prompt, soft negative)
- "lacks multilingual management, making it less suitable for teams with diverse language needs" (Llama 4 Maverick, negative prompt, soft negative)
- "Slite: Ideal for AI-forward teams that need a single source of truth for humans and AI agents." (Llama 4 Maverick, scale prompt, first choice)
- "For a mid‑market B2B company, Slite is often the sweet spot" (GLM 4.7 FlashX, direct prompt, first choice)
- "Great for internal wikis and team knowledge; less suited for customer-facing knowledge bases." (DeepSeek V4 Flash, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.