# Userpilot vs HelpHero: which do AI models recommend for digital adoption, September 2026

GTM AI Recommendation Index, September 2026 Edition, Digital adoption and onboarding. Eight of twelve models named Userpilot first on the direct prompt; zero named HelpHero. Page: https://gtm-ai-index.com/customer/digital-adoption-and-onboarding/userpilot-vs-helphero/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Userpilot | 29% | #1 of 11 | 10% | 41 | 12 of 12 |
| HelpHero | 10% | #4 of 11 | 0% | 10 | 7 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: userpilot first (first choices: Userpilot) (alternatives: Pendo, UserGuiding)
- Gemini 3.5 Flash: userpilot first (first choices: Userpilot) (alternatives: Appcues, Pendo, Spekit, Whatfix)
- Perplexity Sonar: userpilot first (first choices: Userpilot) (alternatives: Appcues, Chameleon, Pendo, Whatfix)
- Grok 4.1 Fast: userpilot first (first choices: Appcues, UserGuiding, Userpilot) (alternatives: Apty, Pendo, Tango)
- Mistral Small: userpilot first (first choices: Userpilot) (alternatives: Appcues, Product Fruits, Spekit, UserGuiding, Userlane)
- Llama 4 Maverick: userpilot first (first choices: Userpilot) (alternatives: Appcues, Apty, UserGuiding)
- Qwen 3.7 Flash: userpilot first (first choices: Userpilot) (alternatives: Appcues, UserGuiding, Whatfix)
- MiniMax M2.5: userpilot first (first choices: Userpilot) (alternatives: Appcues, Chameleon, Pendo, Whatfix)
- DeepSeek V4 Flash: neither first, one named (first choices: Whatfix) (alternatives: Appcues, Pendo, Userlane, Userpilot)
- Kimi K2: neither first, one named (first choices: Pendo) (alternatives: Appcues, Chameleon, Userlane, Userpilot, Whatfix)
- GPT-5.4 mini: neither named (first choices: Whatfix) (alternatives: Pendo, WalkMe)
- GLM 4.7 FlashX: neither named (first choices: Pendo) (alternatives: Userlane, Whatfix)

## What the models said about Userpilot

- "If your product has a mobile version, you should avoid Userpilot" (Gemini 3.5 Flash, negative prompt, hard negative)
- "Userpilot
- Mid-market pricing ($249/mo) may be expensive for smaller teams" (GLM 4.7 FlashX, negative prompt, soft negative)
- "some DAPs that are considered good options include: * Userpilot (affordable, no-code builder, precise targeting)" (Llama 4 Maverick, negative prompt, first choice)
- "It is currently the most recommended for mid-market B2B SaaS teams looking to drive activation and retention." (Qwen 3.7 Flash, direct prompt, first choice)

## What the models said about HelpHero

- "HelpHero and UserGuiding are the strongest practical picks, with HelpHero appearing to be the cheapest option" (Perplexity Sonar, budget prompt, first choice)
- "1. HelpHero - Best Overall Budget Option ... If budget is the primary concern: Go with HelpHero ($55/month)" (GLM 4.7 FlashX, budget prompt, first choice)
- "For most small businesses, HelpHero offers the best balance of affordability and features" (Mistral Small, budget prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.